Customer Service Management Trainee

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce of over 9,800 employees spread across 14 locations, Uline prides itself on its longstanding reputation for quality, reliability, and exceptional service that has been built over 45 years of successful operations. The company is known for its commitment to employee development, offering a workplace that values teamwork, innovation, and continuous improvement. Uline operates under a drug-free policy requiring all new hires to pass a pre-employment hair follicle drug screening, ensuring a safe and professional environment for all employees. The company embraces equal employment opportunity practices and is dedicated to supporting veterans and disabled individuals in their hiring process.

The role of Customer Service Management Trainee at Uline’s California branch located at 4810 South Hellman Avenue in Ontario, CA, is a unique career opportunity designed for emerging leaders who are eager to grow within the customer service domain. This full-time position works on a second shift schedule and offers competitive pay ranging from $29 to $34 per hour, with significant growth and earning potential tied to performance and development. The trainee position is embedded within a state-of-the-art call center, providing a dynamic environment where customer service representatives deliver legendary customer experiences.

As a Customer Service Management Trainee, you will undergo a comprehensive hands-on training program that equips you with mastery over all aspects of customer service management. Your responsibilities will include managing and developing a team of customer service representatives by setting clear goals, evaluating team performance, and providing constructive feedback to inspire continuous improvement. You will also review department procedures and standards to identify opportunities for operational enhancements that drive greater efficiency and customer satisfaction.

This role is ideal for individuals with a strong track record of customer-focused service, teamwork, and meticulous attention to detail. Although prior leadership or management experience is a plus, the role primarily emphasizes your potential and eagerness to learn and develop into a capable manager. Uline is recognized for its stability and career pathways that allow employees to realize their professional ambitions while contributing to the company’s overall success.

Comprehensive benefits accompany this position, including complete health insurance coverage, a 401(k) plan with a 6% employer match effective from day one, multiple bonus programs, paid holidays, and generous paid time off. Additionally, employees benefit from a Tuition Assistance Program that covers professional continuing education to support long-term career development. The workplace is equipped with best-in-class, clean, modern facilities, including a first-class fitness center and a nearby walking path for wellness.

Joining Uline means becoming part of a company that truly values its employees and invests in their future. This position offers not only a job but a promising career path within a supportive, forward-thinking company. If you are ready to step into a leadership role in customer service and want to grow your career in a stable and rewarding environment, apply today with Uline and seize this exciting opportunity to elevate your professional journey.