Customer Service Management Trainee

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce exceeding 9,800 employees spanning 14 locations, Uline has built its reputation on providing high-quality products and exceptional customer service. Established over 45 years ago, the company combines the stability of a seasoned business with the innovative spirit needed to thrive in today’s competitive marketplace. Uline’s commitment to employee development and career growth makes it an attractive employer for those seeking long-term opportunities with significant earning and advancement potential.

The California branch, located at 4810 South Hellman Avenue, Ontario, CA, features state-of-the-art facilities designed to foster a supportive and productive work environment. These include best-in-class clean and modern workspaces, a first-class fitness center, and a nearby walking path promoting wellness and work-life balance.

Uline is currently seeking a Customer Service Management Trainee to join their dynamic team in the Ontario location. This full-time role offers a second shift schedule, with pay ranging from $29 to $34 per hour, accompanied by notable growth and earning potential. The role is centered on developing emerging leaders in customer service management through a comprehensive hands-on training program conducted at Uline’s advanced call center.

As a Customer Service Management Trainee, you will be responsible for mastering all facets of customer service management. This includes managing and developing a team of customer service representatives by setting clear goals, monitoring performance, and providing constructive feedback to empower the team to deliver legendary service. The role also involves reviewing existing departmental procedures and standards to identify areas for improvement, thereby contributing to continuous operational excellence.

The program is particularly designed for individuals with a strong customer service background, combined with keen attention to detail and a passion for teamwork. Prior leadership or management experience is considered a plus but not mandatory, making this an ideal entry point for ambitious professionals ready to take the next step in their careers.

Uline prides itself on fostering a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening. The organization operates on-site at this facility, emphasizing close collaboration and hands-on leadership development.

Working at Uline provides more than just a job. It is a commitment to a career filled with potential, backed by an established company and a comprehensive benefits package. Employees at Uline enjoy complete health insurance coverage, a 401(k) plan with a 6% employer match starting on day one, and multiple bonus programs that reward performance. Paid holidays and generous paid time off enable employees to maintain a healthy work-life balance, while the Tuition Assistance Program supports professional continuing education, ensuring continuous personal and professional growth.

Uline is an Equal Employment Opportunity (EEO) and Affirmative Action employer, welcoming diverse talent including veterans and individuals with disabilities. The company’s dedication to employee well-being and development shows in its facilities and benefits, creating a positive workplace culture where employees can thrive and succeed.