Customer Service Management Trainee

Riverside, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $29.00 - $34.00

Work Schedule

Fixed Shifts

Benefits

Health Insurance

401(k)

Bonus programs

Paid holidays

Paid Time Off

Tuition Assistance

Fitness Center

Job Description

Uline is a family-owned company that stands as North America’s leading distributor of shipping, industrial, and packaging materials. Founded over 45 years ago, Uline has grown to employ more than 9,800 associates spread across 14 distribution centers and offices throughout the continent. The company is renowned for its commitment to quality, efficiency, and customer satisfaction, making it a prominent and stable choice for professionals seeking long-term career growth in a dynamic environment. Based in Ontario, CA, the California branch operates a state-of-the-art call center that supports Uline's extensive customer base, ensuring they receive high-caliber service and timely solutions. Uline is... Show More

Job Requirements

Bachelor’s degree
Strong track record of customer-focused service, teamwork and attention to detail
Prior leadership or management experience is a plus
Ability to work various shifts with set schedules
Must pass pre-employment hair follicle drug screening
Willingness to work on site full-time

Job Qualifications

Bachelor’s degree
Strong track record of customer-focused service, teamwork and attention to detail
Prior leadership or management experience is a plus
Excellent communication skills
Ability to motivate and develop staff
Proficiency with customer service software and tools
Problem-solving skills

Job Duties

Master all aspects of customer service management through a comprehensive hands-on training program
Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback
Review department procedures and standards to identify areas for improvement
Empower reps to deliver legendary customer service
Support continuous improvement initiatives
Assist in scheduling and resource allocation
Monitor key performance metrics and report on team progress

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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