Customer Service Management Trainee

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has established itself as a powerhouse in the distribution industry, known for its commitment to quality, reliability, and exceptional customer service. The company prides itself on maintaining a drug-free workplace and emphasizes creating a positive and supportive working environment. Uline is an Equal Employment Opportunity/Affirmative Action Employer that supports veterans and individuals with disabilities. The California Branch, located at 4810 South Hellman Avenue in Ontario, CA, hosts a state-of-the-art call center facility characterized by modern, clean buildings equipped with first-class amenities such as a fitness center and a nearby walking path, promoting employee wellness and comfort.

The Customer Service Management Trainee position at Uline provides an unparalleled opportunity for emerging leaders in customer service to develop hands-on management skills in a dynamic and supportive setting. This full-time, second-shift role offers a competitive pay ranging from $29 to $34 per hour, coupled with significant growth and earning potential. As a trainee, individuals will undergo comprehensive training to master all aspects of customer service management, empowering them to lead and develop customer service representatives effectively. The program focuses on cultivating leadership abilities through managing team performance, setting clear objectives, and driving continuous improvement within department procedures and standards.

This role is ideal for individuals with a strong background in customer-focused service, teamwork, and attention to detail who aspire to transition into management. While prior experience in leadership or management is advantageous, the training program is designed to build these skills from the ground up. The company’s commitment to employee development is further demonstrated through benefits like tuition assistance for professional continuing education and multiple bonus programs. Employees also benefit from paid holidays, generous paid time off, complete health insurance, and a 401(k) plan with a 6% employer match starting from day one.

Joining Uline means stepping into a career packed with potential, stability, and a path to continuous personal and professional growth. The company’s long-standing success of over 45 years and dedication to employee satisfaction make it an attractive place to build a rewarding career in customer service management. Candidates should be prepared to work on-site and undergo a pre-employment hair follicle drug screening. Uline offers a supportive community where employees are valued, encouraged to thrive, and provided with exceptional benefits and perks that enhance every aspect of their work life.