Customer Service Management Trainee

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,800 employees across 14 locations. Established over 45 years ago, Uline has developed a reputation for stability, quality, and commitment to customer satisfaction. The company prides itself on its exceptional service and state-of-the-art operational facilities. With a drug-free workplace policy, Uline requires all new hires to complete a pre-employment hair follicle drug screening and expects all employees to work on-site. Known for offering excellent benefits and investing in its workforce, Uline provides an environment conducive to professional growth and career advancement. The Ontario, California branch, located at 4810 South Hellman Avenue, functions as a significant hub, equipped with modern facilities including a first-class fitness center and nearby walking paths for employees' wellness.

The Customer Service Management Trainee role at Uline is a unique and exciting opportunity designed for emerging leaders eager to build a career in customer service management. This full-time, second-shift position provides comprehensive hands-on training in a dynamic call center environment. Trainees will master all aspects of customer service management while learning how to lead and empower teams to deliver legendary service that aligns with Uline's renowned standards. The role offers a competitive pay range from $29 to $34 per hour, with ample opportunity for personal and professional growth within a company known for its stability and commitment to employee development.

As a Customer Service Management Trainee, you will be responsible for managing and developing a team of customer service representatives. You will set clear goals, evaluate team performance, and provide constructive feedback to ensure continuous improvement. This position requires attention to detail, teamwork, and a strong customer-focused service orientation. You will also evaluate department procedures and standards to identify areas where processes can be enhanced, contributing to operational efficiency and improved customer satisfaction.

Uline’s comprehensive benefits package includes complete health insurance coverage, a 401(k) plan with a 6% employer match starting from day one, multiple bonus programs, paid holidays, and generous paid time off. Additionally, the company offers a Tuition Assistance Program that supports professional continuing education, further emphasizing Uline’s investment in its employees' growth. The workplace environment is modern, clean, and designed to support employees' well-being, featuring amenities such as a fitness center and walking paths.

At Uline, employees are valued as the key difference makers. The company fosters a culture of respect, teamwork, and high performance while maintaining a commitment to Equal Employment Opportunity and affirmative action, including provisions for veterans and disabled individuals. This makes Uline not only a place for career advancement but also an inclusive and supportive work environment. For those seeking a career packed with potential and a chance to lead in customer service, the Customer Service Management Trainee position offers a promising pathway within a successful and enduring company.