Customer Service Management Trainee

Uline is a well-established, family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees and 14 locations across the continent, Uline has built a reputation on commitment to quality, reliability, and exceptional customer service. The company’s presence is marked by its clean, modern facilities, first-class fitness centers, and a work culture that promotes professional growth and employee well-being. Headquartered in Ontario, California at 4810 South Hellman Avenue, the California Branch continues to expand its team, emphasizing stability and long-term career development.

This position offers a full-time, second-shift schedule and a competitive pay range from $29 to $34 per hour, with significant growth and earning potential. Uline provides a comprehensive benefits package including complete health insurance coverage, a 401(k) plan with a 6% employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program supporting professional continuing education. This role is ideal for emerging customer service leaders eager to develop management skills in a dynamic environment.

The Customer Service Management Trainee role at Uline is a unique career opportunity designed to prepare individuals to become future leaders within the company’s customer service operations. Candidates will undergo a comprehensive hands-on training program, mastering all aspects of customer service management. Trainees will learn how to lead, develop, and inspire a team of customer service representatives by setting clear performance goals and providing effective, constructive feedback. An essential part of the role involves continuously reviewing department procedures and standards to identify areas for improvement, fostering an environment of continuous growth and excellent customer relations.

At Uline, the focus is on empowering employees to deliver legendary customer service, making the company a great place to launch or elevate a career in management. This role offers a balance of stable employment and the potential for professional advancement, supported by robust training and mentoring programs. The on-site position requires candidates to be fully engaged in the company culture, contributing directly to the success of a high-performing team in a state-of-the-art call center environment. Uline's commitment to a drug-free workplace, equitable employment practices, and an inclusive culture further enhances its standing as an employer of choice.