Customer Service Management Trainee

Uline is a family-owned company that has established itself as North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has built a strong reputation based on 45 plus years of success, stability, and growth opportunities for its workforce. The company prides itself on offering best-in-class products and services, supported by clean, modern facilities and a culture that fosters employee well-being and professional development. Located in Ontario, California, the Uline California Branch features state-of-the-art operations, including a modern call center environment designed to support excellence in customer service and management. Uline is dedicated to maintaining a drug-free workplace and requires all new hires to complete a pre-employment hair follicle drug screening. Moreover, the company supports diversity and equal opportunity employment by actively hiring veterans, disabled individuals, and other underrepresented groups.

The role of Customer Service Management Trainee at Uline is an exceptional career opportunity for emerging leaders who are eager to advance their skills in a dynamic, customer-focused environment. This full-time, second-shift position offers a competitive pay range of $29 to $34 per hour, with significant potential for growth and increased earnings as the trainee develops management expertise. The trainee will master all aspects of customer service management through a hands-on training program that prepares them to effectively lead a team of customer service representatives. Responsibilities include managing and developing the team by setting clear goals, conducting performance evaluations, and delivering constructive feedback to foster professional growth. Additionally, the trainee will review department procedures and standards to identify opportunities for process improvements, helping to enhance overall operational efficiency and customer satisfaction.

Uline supports its Customer Service Management Trainees not only with comprehensive training but also with a generous benefits package. Employees have access to full health insurance coverage, a 401(k) plan with a 6% employer match starting from day one, multiple bonus programs, paid holidays, and a generous paid time off policy. The company also offers a Tuition Assistance Program that covers professional continuing education, helping employees further their knowledge and advance within the company. Beyond these benefits, employees enjoy working in a vibrant environment with access to a first-class fitness center and nearby walking paths, reinforcing Uline's commitment to work-life balance and a healthy lifestyle.

This role is ideal for candidates with a bachelor’s degree and a strong track record of customer-focused service, teamwork, and attention to detail. While prior leadership or management experience is a plus, the most important qualifications include a passion for customer service and a desire to grow within a well-established company. Uline's commitment to employee development and operational excellence makes this an attractive career path for motivated individuals seeking stability and advancement in customer service management.