Customer Service Management Trainee

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has built a reputation for delivering high-quality products and exceptional customer service for more than 45 years. Their headquarters in Ontario, California, features a state-of-the-art call center where the company invests heavily in modern, clean, and safe working facilities, including a first-class fitness center and nearby walking path, to create an enriching work environment for employees. This commitment to excellence extends to its employment practices, with Uline maintaining a drug-free workplace and conducting pre-employment hair follicle drug screenings to ensure high standards are met.

The Customer Service Management Trainee position at Uline’s California branch located at 4810 South Hellman Avenue is a full-time opportunity designed for emerging leaders ready to advance their careers within an established and stable company. This role offers competitive pay ranging from $29 to $34 per hour, coupled with significant growth and earning potential. Working primarily on a 2nd shift schedule, trainees will be immersed in a comprehensive on-the-job training program that equips them with the essential skills to master all facets of customer service management.

As a Customer Service Management Trainee, the successful candidate will learn how to manage and develop a team of customer service representatives by setting clear goals, evaluating performance, and providing constructive feedback to drive continuous improvement. The role requires a hands-on approach to review and enhance department procedures and standards, promoting operational efficiency and legendary customer service. This position is ideal for motivated individuals who have a strong customer service orientation, attention to detail, and leadership potential, even if prior management experience is a plus but not mandatory.

Uline values its workforce and supports career growth with a robust benefits package that includes complete health insurance coverage starting day one, a 401(k) plan with a 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program to encourage professional continuing education. Employees benefit from clean, modern facilities that foster well-being and productivity, further supporting their professional and personal growth.

This role is located on-site and requires new hires to comply with Uline’s pre-employment screening policies. Uline promotes equal employment opportunities and actively values diversity by being an EEO/AA Employer/Vet/Disabled. This opportunity is perfect for individuals looking to start a rewarding management career path in a fast-paced, customer-centric environment backed by a financially stable and reputable company. Join Uline and be part of a team where employee contributions make a difference and where outstanding benefits and career development opportunities await.