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Customer Service Management Trainee

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $29.00 - $34.00
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Work Schedule

Fixed Shifts
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Benefits

Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance

Job Description

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, boasting over 9,800 employees spread across 14 locations. With a rich history of more than 45 years of stability and growth, Uline is dedicated to offering exceptional opportunities for career advancement in a supportive and dynamic environment. Known for its best-in-class, clean, and modern facilities, including a first-class fitness center and a nearby walking path, Uline provides an outstanding workplace that promotes employee well-being and professional development. The company operates a drug-free workplace policy and ensures all positions are on-site, maintaining a high standard... Show More

Job Requirements

  • Bachelor’s degree
  • Strong track record of customer-focused service, teamwork and attention to detail
  • Prior leadership or management experience is a plus

Job Qualifications

  • Bachelor’s degree
  • Strong track record of customer-focused service, teamwork and attention to detail
  • Prior leadership or management experience is a plus
  • Excellent communication skills
  • Ability to work in a fast-paced call center environment

Job Duties

  • Master all aspects of customer service management through a comprehensive hands-on training program
  • Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback
  • Review department procedures and standards to identify areas for improvement
  • Support the team to deliver exceptional customer service
  • Assist in resolving escalated customer issues
  • Collaborate with other departments to improve service processes
  • Monitor team productivity and quality metrics

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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