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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $29.00 - $34.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Job Description
Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, boasting over 9,800 employees spread across 14 locations. With a rich history of more than 45 years of stability and growth, Uline is dedicated to offering exceptional opportunities for career advancement in a supportive and dynamic environment. Known for its best-in-class, clean, and modern facilities, including a first-class fitness center and a nearby walking path, Uline provides an outstanding workplace that promotes employee well-being and professional development. The company operates a drug-free workplace policy and ensures all positions are on-site, maintaining a high standard... Show More
Job Requirements
- Bachelor’s degree
- Strong track record of customer-focused service, teamwork and attention to detail
- Prior leadership or management experience is a plus
Job Qualifications
- Bachelor’s degree
- Strong track record of customer-focused service, teamwork and attention to detail
- Prior leadership or management experience is a plus
- Excellent communication skills
- Ability to work in a fast-paced call center environment
Job Duties
- Master all aspects of customer service management through a comprehensive hands-on training program
- Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback
- Review department procedures and standards to identify areas for improvement
- Support the team to deliver exceptional customer service
- Assist in resolving escalated customer issues
- Collaborate with other departments to improve service processes
- Monitor team productivity and quality metrics
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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