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Customer Service Management Trainee

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $29.00 - $34.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Fitness Center

Job Description

Uline is a well-established, family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline boasts a strong presence in the industry and is known for its commitment to high-quality products and exceptional customer service. The company's headquarters and numerous branches are equipped with best-in-class, modern facilities, reflecting their dedication to providing a productive and comfortable work environment. Uline has cultivated a reputation of stability and growth, making it a highly attractive employer for those seeking long-term career opportunities. Their comprehensive benefits package and employee perks highlight their investment... Show More

Job Requirements

  • Bachelor's degree
  • Strong track record of customer-focused service, teamwork and attention to detail
  • Prior leadership or management experience is a plus

Job Qualifications

  • Bachelor's degree
  • Strong track record of customer-focused service
  • Demonstrated teamwork and attention to detail
  • Prior leadership or management experience is a plus

Job Duties

  • Master all aspects of customer service management through a comprehensive hands-on training program
  • Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback
  • Review department procedures and standards to identify areas for improvement
  • Empower customer service representatives to deliver exceptional service
  • Support shift operations in a 24/7 call center environment

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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