Customer Service Management Trainee

Uline is a family-owned business and North America's premier distributor of shipping, industrial, and packaging materials. Established over 45 years ago, Uline has built a reputation rooted in reliability, quality, and exceptional customer service. With a workforce of more than 9,800 employees spread across 14 strategic locations, Uline continues to expand, offering career growth opportunities within a stable and well-regarded company. The company operates with a strong commitment to workplace safety and drug-free practices, including pre-employment drug screenings for new hires. As an equal opportunity employer, Uline values diversity and inclusion and actively supports veterans and disabled individuals in its workforce. The workplace environment is on-site, featuring modern facilities equipped with first-class amenities such as a fitness center and walking paths, designed to promote employee wellness and satisfaction.

This role specifically focuses on the Customer Service Management Trainee position based at Uline's California branch located at 4810 South Hellman Avenue, Ontario, CA. This full-time career opportunity provides a competitive hourly wage ranging from $29 to $34, along with promising potential for career advancement and increased earning potential. The position operates within a 24/7 call center, offering various shifts with set schedules to accommodate diverse availability. The trainee program is uniquely designed to immerse you in comprehensive on-the-job training, developing your capabilities to manage and inspire a dedicated team of customer service representatives. This role is tailor-made for emerging leaders eager to hone their management skills and contribute to the company’s legacy of legendary customer service.

As a Customer Service Management Trainee, you will engage deeply with all functions of customer service leadership. Your responsibilities will include mastering operational procedures, coaching your team to deliver outstanding service, and driving process improvements through careful analysis and evaluation. The role demands a strong focus on teamwork, leadership, and customer-oriented service delivery. Candidates with a bachelor's degree and a demonstrated commitment to customer service excellence will find this to be a fertile environment to grow both professionally and personally. Prior leadership or management experience is advantageous but not mandatory, creating an inclusive pathway for those with the right attitude and ambition to succeed in a leadership capacity.

Uline’s extensive benefits package includes comprehensive health insurance coverage starting from day one, a 401(k) plan with a 6% employer match, multiple bonus programs, paid holidays, and a generous paid time off policy. Additionally, employees have access to tuition assistance programs designed to support ongoing professional development, further underscoring the company’s investment in its people. The role remains onsite, affirming Uline's commitment to fostering a collaborative, team-oriented work culture. If you are ready to launch a career marked by substantial growth, learning, and leadership opportunities, Uline’s Customer Service Management Trainee position represents an exceptional starting point. Embark on a rewarding career path where your contributions and development will be recognized and valued and join a company that truly puts people first.