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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $29.00 - $34.00
Work Schedule
Rotating Shifts
Day Shifts
Fixed Shifts
Benefits
Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Fitness Center
Job Description
Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce of over 9,800 employees spread across 14 locations, Uline prides itself on its long-standing reputation for quality, customer service, and operational excellence. Founded over 45 years ago, this company has established itself as a major player in the distribution industry by providing reliable products and exceptional service to a diverse customer base. Uline operates in a drug-free environment, requiring all new hires to complete a pre-employment hair follicle drug screening. All positions are on-site, emphasizing the company’s commitment to fostering a... Show More
Job Requirements
- Bachelor’s degree
- Strong track record of customer-focused service, teamwork and attention to detail
- Prior leadership or management experience is a plus
- Ability to work full-time with various shifts
- Willingness to undergo pre-employment hair follicle drug screening
- Must be able to work on-site
- Commitment to upholding a drug-free workplace
Job Qualifications
- Bachelor’s degree
- Strong track record of customer-focused service, teamwork and attention to detail
- Excellent communication and interpersonal skills
- Ability to lead and motivate a team
- Problem-solving skills
- Prior leadership or management experience is a plus
Job Duties
- Master all aspects of customer service management through a comprehensive hands-on training program
- Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback
- Review department procedures and standards to identify areas for improvement
- Foster a positive and productive team environment
- Ensure customer service goals and metrics are met
- Collaborate with other departments to resolve customer issues
- Support continuous learning and professional development for the team
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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