Customer Service Management Trainee

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce of over 9,800 employees spread across 14 locations, Uline prides itself on its long-standing reputation for quality, customer service, and operational excellence. Founded over 45 years ago, this company has established itself as a major player in the distribution industry by providing reliable products and exceptional service to a diverse customer base. Uline operates in a drug-free environment, requiring all new hires to complete a pre-employment hair follicle drug screening. All positions are on-site, emphasizing the company’s commitment to fostering a collaborative and productive team atmosphere.

Uline is currently looking for motivated individuals to join their Minnesota branch, specifically located at 3325 Heiser St., Hudson, WI 54016, as Customer Service Management Trainees. This opportunity offers a competitive hourly pay ranging from $29 to $34 with significant growth and earning potential. This role is well suited for emerging customer service leaders eager to develop management skills in a real-world environment within a 24/7 operational state-of-the-art call center.

As a Customer Service Management Trainee, you will be immersed in a comprehensive hands-on training program designed to build you into a skilled leader capable of managing and empowering a team of customer service representatives. Your day-to-day responsibilities will include mastering all aspects of customer service management, setting team goals, evaluating performance, and providing constructive feedback. You will also be involved in reviewing current department procedures and standards with an eye toward continuous improvement and efficiency. This position is full-time with various shifts available to accommodate 24/7 operations, featuring set schedules to support work-life balance.

Uline emphasizes career stability and growth potential, offering a work environment that supports team collaboration, professional development, and employee well-being. Employees benefit from a host of generous perks including complete health insurance coverage starting on day one, a 401(k) plan with a 6% employer match, multiple bonus programs, paid holidays, and generous paid time off. Additional perks include tuition assistance for professional education, modern and clean facilities, a first-class fitness center, and beautifully maintained walking trails to support physical health and relaxation.

This role is a fantastic opportunity for individuals who are dedicated to customer service, have a passion for leadership, and seek a career path in management within a well-respected company known for its innovation and employee focus. Candidates with a bachelor’s degree and a strong track record in customer-focused service and teamwork will thrive in this role. Prior leadership or management experience is considered a plus but is not required, making this an accessible entry point for those looking to take the next step into management. Uline values diversity and is an Equal Employment Opportunity and Affirmative Action employer, welcoming applicants of all backgrounds, including veterans and disabled individuals.