Customer Service / Lot Attendant

U-Haul is a well-established company that has been the go-to choice for do-it-yourself movers since 1945. Founded by L.S. "Sam" Shoen and Anna Mary Carty Shoen, U-Haul revolutionized the moving industry by offering affordable, one-way rental equipment for those embarking on their moving journeys across the United States and Canada. The company's innovative approach helped spread the cost of ownership among many users, making the process of relocation more accessible and manageable for millions of customers. Over the decades, U-Haul has grown into a trusted national brand synonymous with convenience, reliability, and excellent customer service. Today, U-Haul Holding Company and its affiliates continue to uphold their commitment to creating a culture centered on health, wellness, and employee satisfaction, making it a stable and rewarding place to work.

The Customer Service Representative / Lot Attendant role at U-Haul offers a unique opportunity for individuals who are passionate about helping others and enjoy working in a dynamic, team-oriented environment. This position is vital as it positions you as the face of the company, ensuring that customers receive outstanding service throughout their rental experience. The role combines customer service duties with hands-on responsibilities such as inspecting, maintaining, and preparing equipment like trucks and trailers. Employees use up-to-date technology, including smartphone-based U-Scan tools, to manage rentals, inventory, and dispatching efficiently.

Hiring at U-Haul is designed to be swift and rewarding, with candidates receiving pay for two hands-on working interviews and eligibility for a $100 hiring bonus upon joining. Furthermore, there is an opportunity to earn a $300 cash bonus upon completing U-Haul's Equipment Inspection and Verification certification program. The company emphasizes career growth, offering stability and advancement opportunities while providing ongoing educational support through U-Haul University. Benefits are comprehensive, including healthcare, life insurance, legal programs, and employee discounts, reflecting U-Haul's dedication to employee well-being. Compensation for this role is competitive, with hourly pay ranging between $16.90 and $17.50.

Working as a Customer Service Representative / Lot Attendant involves a blend of physical activity and customer interaction. The job requires careful vehicle and equipment inspections, routine maintenance such as checking fluid levels, and assisting customers with hitch installation, propane filling, and trailer wiring—all with certification opportunities provided upon employment. Additionally, forklift operation training and certification are also offered, ensuring team members have the equipment skills necessary to excel. This position is physically demanding but rewarding for those who enjoy active roles and continuous learning. U-Haul is an equal opportunity employer committed to diversity and inclusion, ensuring that all qualified candidates have equal access to employment and accommodations during the hiring process.