Customer Service Level I

Fort Worth, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

healthcare

Paid Time Off

employer-matched retirement plan

Employee stock purchase plan

short-term disability

long-term disability

Tuition Reimbursement

Job Description

Deluxe Corporation is a leading provider of technology solutions and services tailored to empower businesses to achieve their financial and operational goals efficiently. As a respected company with a strong reputation across various industries, Deluxe Corporation continuously innovates to meet the evolving needs of its customers by delivering high-quality products and outstanding service. Their dedication to employee well-being and growth is evident through their comprehensive benefits package and inclusive work culture. The company thrives on fostering a collaborative environment that encourages learning, professional development, and a commitment to excellence.

We are currently seeking a Customer Service Representative to join our dynamic team. This role is designed for individuals who are passionate about delivering exceptional customer support, particularly in handling inbound calls from credit card merchants and sales representatives. As a key point of contact, this position demands professionalism, patience, and effective communication skills to resolve customer inquiries, complaints, and technical support issues promptly and accurately. This opportunity is ideal for candidates who enjoy problem-solving and working in a fast-paced environment where collaboration and a positive attitude are valued.

In this role, you will provide courteous and professional service to both internal and external customers, aiming to maintain high levels of satisfaction. Your responsibilities will include delivering technical assistance across multiple product lines, especially credit card processing equipment and POS devices, supporting customers with questions related to billing, banking deposits, monthly statements, and account information. Accurate documentation of interactions within the system is crucial to ensure consistency and quality of service. The Customer Service Representative position not only emphasizes technical acumen but also the ability to build strong relationships and trust through genuine customer care.

This is a great opportunity to build a career in customer service within a well-established company that values integrity, reliability, and a strong work ethic. The role offers a supportive team environment and a chance to develop skills that are transferable across the financial and technology sectors. Employment type is typically full-time, offering stability and room for advancement within the organization. While the salary is competitive and commensurate with experience, additional details about compensation can be discussed during the interview process. Joining Deluxe Corporation means becoming part of a culture that prioritizes employee growth, diversity, and inclusion, ensuring you have the resources and support to thrive in your professional journey.

Job Requirements

High school diploma or GED required
Ability to speak clearly and listen actively
Friendly patient and professional demeanor with a genuine desire to help customers
Basic proficiency with computers including navigating web browsers email and common software like Microsoft Office Outlook Word and Excel
Capable of handling multiple inquiries in a fast-paced environment
Willingness to collaborate with others and contribute to a positive team environment
Must be 18 years of age or older

Job Qualifications

High school diploma or GED
Ability to speak clearly and listen actively
Friendly patient and professional demeanor with a genuine desire to help customers
Basic proficiency with computers including navigating web browsers email and common software like Microsoft Office Outlook Word and Excel
Capable of handling multiple inquiries in a fast-paced environment
Willingness to collaborate with others and contribute to a positive team environment
Bilingual English Spanish preferred
Prior experience working in a service or support role
Prior experience with technical troubleshooting
Strong attention to detail and commitment to accuracy
Must be dependable punctual and maintain a high level of integrity and confidentiality
Highly productive with minimal guidance or supervision
Effective problem-solving skills including gathering relevant information and evaluation options
Has excellent attendance and completes quality work on time

Job Duties

Handle inbound calls from merchants and sales representatives resolving inquiries complaints and technical support requests through to resolution
Deliver courteous professional service to both internal and external customers striving for high levels of satisfaction
Deliver high-level technical assistance across multiple product lines including credit card processing equipment and point-of-sale POS devices
Assist customers with questions related to credit card processing billing banking deposits monthly statements and account information
Ensure accurate documentation of customer interactions and resolutions in the system