Customer Service Department Manager

Grand Rapids, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement and career growth

Medical insurance

Dental Insurance

Vision Insurance

Job Description

Meijer is a family-owned company with a long-standing commitment to serving people and communities through exceptional retail experiences. Founded with the vision of providing high-quality products at competitive prices, Meijer has grown into a leading supercenter chain in the United States. Our stores offer a unique combination of grocery, general merchandise, and pharmacy services, meeting the diverse needs of our customers. As a company deeply rooted in community values, we prioritize leadership, personal growth, and development opportunities for every team member.

Working at Meijer means joining a family-focused organization that values your career and community involvement. We provide an environment where you can thrive, develop your skills, and make meaningful contributions not only to your workplace but also to the community around you. Our inclusive culture fosters a sense of belonging and encourages innovation and creativity.

The role of Customer Service Department Manager at Meijer’s Standale, MI store offers a dynamic leadership opportunity for individuals passionate about developing people and delivering superior customer service. This full-time leadership position is integral to driving operational excellence and fostering a culture of engagement and continuous improvement. You will be entrusted with managing overall team member engagement within your span of care. Your responsibilities will include driving recognition, coaching, performance management, training, development, and succession planning for your team.

As the Customer Service Department Manager, you will oversee Leads and Team Leaders, ensuring day-to-day operations run smoothly while meeting financial targets such as shrink control, productivity, safety, scheduling, and payroll forecasting. You will be responsible for resolving conflicts among team members and customers, identifying opportunities for process improvements, and acting as a key steward of Meijer’s culture and values.

Meijer Rewards provides excellent benefits and incentives such as weekly pay, scheduling flexibility, paid parental leave, education assistance, team member discounts, and career development programs designed to advance your growth and success. Our benefits start on day one, including medical, dental, vision coverage, and much more, supporting you in your personal and professional life.

If you are an experienced retail or grocery professional with a passion for leadership and community-oriented service, this role presents a rewarding career path to make an impact, inspire teams, and help shape future leaders within a thriving organization. Join Meijer and become part of a family where your leadership skills and dedication to exceptional service can flourish while contributing to the well-being of your community.

Job Requirements

Bachelor's degree or equivalent experience
Minimum 4+ years of retail/grocery or customer service experience
Progressive leadership experience preferred
Ability to provide clear and precise communication
Ability to analyze financial and statistical data for decision-making
Strong commitment to safety practices
Proactive and creative thinking applied to business solutions
Thorough understanding of merchandising and market dynamics
Strong business acumen
Commitment to diversity and inclusion

Job Qualifications

Bachelor’s degree or equivalent experience
Minimum 4+ years of retail/grocery or customer service experience
Progressive leadership experience preferred
A passion to provide industry leading service
Demonstrated ability to communicate with team members in a way that provides clear and precise direction
Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
Demonstrated ability to lead an organization that practices working safely at all times
Demonstrates proactive/creative thinking and applies it to the business
A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share
A strong business acumen
An innovative attitude to help Meijer set the industry standard
A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported

Job Duties

Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do
Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles
Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization
Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L
Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store
Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs
This job profile is not meant to be all inclusive of the responsibilities of this position
may perform other duties as assigned or required