Customer Service Department Manager - Bilingual

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. Founded over 45 years ago, Uline has grown to employ more than 9,800 people across 14 locations, offering stability and opportunities for career growth. Known for its fast, friendly, and customer-focused approach, Uline’s customer service is legendary in the industry. The company prides itself on creating a supportive and positive work environment that inspires employees to deliver exceptional service to customers consistently.

The Texas Branch located in Irving, TX, is currently seeking a Bilingual Customer Service Department Manager to join their dynamic team. This full-time on-site role offers a competitive salary ranging from $85,000 to $100,000 per year. The position plays a vital role in managing and overseeing the daily activities of various customer service departments, ensuring the highest standards of customer care are met. As a Bilingual Customer Service Department Manager, you will be responsible for training team leads to build high-performing teams, evaluating team procedures to identify areas for improvement, and reviewing performance reports with the goal of increasing operational efficiency.

Fluency in both English and Spanish, in verbal and written forms, is critical to success in this role. You will serve as a key leader who can resolve escalated customer issues promptly and effectively, continuing Uline’s legacy of excellent customer service. The ideal candidate will have at least three years of customer service management experience and demonstrated ability to coach and develop employees to maximize their potential. This role offers an exciting opportunity to take on significant responsibility within a company that values its employees and invests heavily in their success.

Uline offers comprehensive benefits including complete health insurance coverage and a 401(k) plan with a 6% employer match starting from day one. Other benefits include multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program supporting professional continuing education. Employees also enjoy perks such as best-in-class air-conditioned facilities and a first-class fitness center with beautifully maintained walking paths, creating a comfortable and health-conscious work environment. Uline is proud to maintain a drug-free workplace, requiring pre-employment hair follicle drug screening for all new hires.

Working at Uline means being part of a team that values dedication, excellence, and continuous improvement. If you are a bilingual customer service professional with proven leadership skills, this role in Irving, TX, provides a well-compensated opportunity to excel in a supportive and growth-oriented company.