Customer Service Department Manager

Uline is a prominent, family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With a workforce exceeding 9,800 employees spread across 14 strategic locations, Uline has established a reputation for dependable service and exceptional product delivery. The company's commitment to excellence is reflected in its robust operational framework, backed by over 45 years of consistent success and a culture that values stability, growth, and innovation. Uline operates as a drug-free workplace, ensuring a safe and productive environment for all team members, with all positions located on-site to foster collaboration and hands-on management.

The Texas Branch located in Irving, TX is currently seeking a dedicated Customer Service Department Manager to lead and inspire the customer service teams. This managerial role, with a competitive salary range from $85,000 to $100,000 per year, focuses on maintaining and enhancing Uline's legendary customer service experience characterized by fast, friendly, and customer-focused interactions. As a Customer Service Department Manager, you will be entrusted with empowering team leads to develop high-performing, positive teams that consistently deliver top-notch service. Your leadership will be pivotal in managing the daily activities of multiple customer service departments, driving operational efficiency, and fostering an environment where customer satisfaction is paramount.

Key responsibilities include training team leads to build strong teams, evaluating and refining team procedures to improve productivity, reviewing performance analytics to suggest actionable improvements, and promptly resolving escalated customer issues to uphold Uline's service standards. This role demands a strategic thinker and a proactive leader capable of coaching, developing, and motivating a dynamic team while aligning with Uline's mission and values.

In addition to competitive compensation, Uline offers a comprehensive benefits package that includes complete health insurance coverage, a 401(k) plan with a 6% employer match starting from day one, multiple performance bonus programs, paid holidays, generous paid time off, and tuition assistance for professional continuing education. Employees enjoy a best-in-class working environment featuring clean, modern, air-conditioned facilities, a first-class fitness center, and beautifully maintained walking paths, promoting a wholesome work-life balance.

Uline is an equal opportunity employer committed to diversity and inclusion, embracing all qualified applicants including veterans and individuals with disabilities. Through your leadership in this role, you will directly contribute to continuing Uline's legacy of exceptional customer service, fostering team success, and supporting the company’s ongoing growth and reputation in the industry.