Customer Service Department Manager

Uline is a prominent family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With a workforce of over 9,800 employees spread across 14 locations, Uline has established a strong presence and reputation in the industry. The company prides itself on its fast, friendly, and customer-focused service, which has become a hallmark of its operations. Based in Texas, the Irving branch is seeking a dynamic Customer Service Department Manager to uphold and enhance this legacy of exceptional customer experience. Uline offers stable career growth opportunities backed by over 45 years of successful business operations, providing employees with the security and potential to develop professionally within a supportive corporate environment. Employment at Uline is on-site, and the company maintains a drug-free workplace requiring all new hires to complete pre-employment hair follicle drug screening.

The role of Customer Service Department Manager at Uline involves leading and supporting the Customer Service teams to continue delivering exceptional service that the company’s customers have come to expect. The position is based in the Texas branch located in Irving, TX, with a competitive annual salary ranging from $85,000 to $100,000. This managerial role focuses on training Team Leads to cultivate a high-performing and positive team environment, managing daily departmental operations, and continuously evaluating team procedures to identify and implement improvements. The manager also reviews performance reports to suggest efficiency enhancements and promptly resolves any escalated customer issues, ensuring customer satisfaction is maintained at the highest standards. This leadership position requires a strategic mindset combined with hands-on coaching and development skills to empower the team and achieve customer service excellence. The company highlights career growth potential, excellent employee benefits including complete health insurance with day-one coverage, a 401(k) plan with employer match, various bonus programs, and generous paid time off. Additionally, employees enjoy perks such as modern air-conditioned facilities, a first-class fitness center, and well-maintained walking paths that contribute to an exceptional workplace environment. Uline is committed to equal employment opportunity and values diversity, supporting veterans and individuals with disabilities. For those interested in a rewarding managerial career with a reputed company, this role offers an opportunity to make a significant impact while being part of a motivated and customer-focused team.