Customer Service Department Manager

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has established itself as a powerhouse in the distribution industry. The company is known for its commitment to quality, efficiency, and exceptional customer service, which are the cornerstones of its enduring success over its 45+ years of operation. As a drug-free workplace, Uline emphasizes a safe and productive environment, requiring all new hires to complete a pre-employment hair follicle drug screening. All positions within the company are on-site, fostering a collaborative and engaged workforce.

Located in Irving, TX, the Texas Branch of Uline is looking to hire a Customer Service Department Manager, offering a competitive salary ranging from $85,000 to $100,000 per year. This role is critical to maintaining and enhancing Uline's legendary customer service reputation. The Manager will play a pivotal role in training and developing Team Leads, managing daily activities across multiple Customer Service departments, and driving continuous improvement in customer service practices. The position demands a professional who is dedicated to empowering teams, resolving escalated customer issues swiftly, and optimizing operational efficiency through performance evaluation and procedural improvements.

The Customer Service Department Manager at Uline is entrusted with cultivating a high-performing, positive team environment that consistently delivers top-notch customer experiences. This leadership position involves coaching Team Leads to effectively manage their teams, ensuring that service standards meet or exceed expectations. By reviewing performance reports and implementing targeted strategies, the Manager will contribute significantly to operational excellence and customer satisfaction.

Beyond the operational responsibilities, the role at Uline offers a unique opportunity to grow within a stable and supportive company culture. Uline is committed to employee development through comprehensive benefits, including complete health insurance coverage, a 401(k) plan with a 6% employer match starting from day one, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program that supports professional continuing education. Employees also enjoy access to best-in-class, clean, modern air-conditioned facilities, a first-class fitness center, and well-maintained walking paths, enhancing their overall work-life balance and well-being.

As part of Uline’s commitment to equal employment opportunity, the company is an EEO/AA Employer supporting veterans and disabled individuals. This role is ideal for a leadership professional who values a customer-focused culture, thrives in a dynamic environment, and is eager to contribute to one of the most respected names in the distribution industry. By joining Uline, you become part of a team where your efforts directly impact customer satisfaction and the company’s ongoing success. Explore the possibilities with Uline and be ready to advance your career in a role that is both challenging and rewarding.