Customer Service Department Manager

Grand Prairie, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $85,000.00 - $100,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

401(k)

Bonus programs

Paid holidays

Paid Time Off

Tuition Assistance

Fitness Center

Job Description

Uline is a family-owned company that stands as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has established itself as an industry leader renowned for its commitment to quality, efficiency, and outstanding customer service. The company is dedicated to fostering a drug-free workplace and ensuring a supportive and engaging environment for all employees. Operating from modern, air-conditioned facilities, Uline provides an excellent work atmosphere that encourages growth, teamwork, and high performance. The company’s reputation for fast, friendly, and customer-focused service has made its customer service legendary, reflecting its dedication... Show More

Job Requirements

Bachelor’s degree
3+ years of customer service management experience
Demonstrated ability to effectively coach and develop a high-performing team

Job Qualifications

Bachelor’s degree
3+ years of customer service management experience
Demonstrated ability to effectively coach and develop a high-performing team

Job Duties

Train team leads to build a high-performing, positive team environment to provide top-notch customer service
Manage the daily activities of various customer service departments
Evaluate team procedures and identify areas for improvement
Review performance reports and suggest ways to increase efficiency
Resolve escalated customer issues promptly

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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