Customer Service Department Manager

Uline is a family-owned company that stands as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has established itself as an industry leader renowned for its commitment to quality, efficiency, and outstanding customer service. The company is dedicated to fostering a drug-free workplace and ensuring a supportive and engaging environment for all employees. Operating from modern, air-conditioned facilities, Uline provides an excellent work atmosphere that encourages growth, teamwork, and high performance. The company’s reputation for fast, friendly, and customer-focused service has made its customer service legendary, reflecting its dedication to customer satisfaction and continuous improvement. Uline’s presence in the industry combined with its extensive network and vast product offerings make it a trusted partner for businesses across North America.

The Customer Service Department Manager role based in Uline’s Texas Branch in Irving, TX, is a pivotal position designed to uphold and extend this legacy of excellence. This role commands a leadership presence in managing various customer service departments, where the manager directly oversees the daily operations and guides team leads to achieve superior service standards. The position comes with a salary ranging from $85,000 to $100,000 per year, offering a stable and rewarding career path within a well-established company.

As a Customer Service Department Manager, you will be responsible for cultivating a high-performing and positive team environment through training and development of team leads. You will evaluate procedures regularly to identify opportunities for improvement, review performance metrics, and suggest strategies to enhance operational efficiency. Importantly, this position involves managing escalated customer issues, resolving them promptly to maintain customer satisfaction and loyalty. This role requires a leader who can inspire, motivate, and develop customer service teams focused on delivering exceptional experiences.

This opportunity at Uline promises growth and stability, backed by more than 45 years of company success. The company offers comprehensive benefits including full health insurance coverage, a 401(k) plan with a 6% employer match effective from day one, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program supporting professional continuing education. Uline also offers unique employee perks such as access to a first-class fitness center and beautifully maintained walking paths, highlighting its commitment to employee wellness and work-life balance.

Joining Uline means being part of a respected company that values its employees and invests in their professional growth and well-being. The role is onsite, reinforcing a collaborative and hands-on management approach. Uline is an Equal Employment Opportunity/Affirmative Action Employer dedicated to diversity and inclusion, welcoming veterans and individuals with disabilities. Prospective candidates should be prepared to undergo a pre-employment hair follicle drug screening as part of Uline’s commitment to a safe, drug-free workplace. This position offers a compelling career opportunity for an experienced customer service manager ready to lead, innovate, and enhance customer satisfaction at one of the most reputable companies in North America.