Customer Service Department Manager

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. Founded over 45 years ago, Uline has grown into a trusted and stable enterprise with a workforce of more than 9,800 employees spread across 14 locations. Known for its fast, friendly, and customer-focused approach, Uline prides itself on delivering exceptional service and quality products that meet the diverse needs of its customers. The company's commitment to excellence and continuous growth provides employees with a career filled with potential and stability, making it an ideal place for professionals seeking long-term career development.

The Texas Branch in Irving, TX, is currently seeking a dedicated Customer Service Department Manager to join the team with a competitive salary ranging from $85,000 to $100,000 per year. This is a full-time, on-site position that plays a crucial role in maintaining Uline’s legendary customer service. The Customer Service Department Manager will be responsible for overseeing several customer service teams, ensuring that each operates efficiently, and that customers receive outstanding support. This role requires a hands-on leader who can empower Team Leads and foster a positive, high-performing team environment. The manager will also be responsible for coaching staff, handling escalated customer issues, and continuously seeking improvements in departmental processes.

This role is essential to Uline’s ongoing success and commitment to world-class customer service. Candidates will find opportunities to grow and advance their careers in a supportive and stable company environment that values professional development. Uline offers comprehensive benefits, including complete health insurance coverage, a 401(k) plan with employer matching from day one, bonus programs, paid holidays, generous paid time off, and tuition assistance for continuing education.

Furthermore, employees benefit from working in best-in-class, clean, and modern air-conditioned facilities, with access to a first-class fitness center and beautifully maintained walking paths. Uline maintains a drug-free workplace and requires all new hires to complete a pre-employment hair follicle drug screening. The company is committed to equal employment opportunity and supports veterans and individuals with disabilities. Overall, this position provides a unique blend of leadership, career growth, and an employee-focused work environment where individuals can thrive and contribute significantly to the company’s customer service excellence.