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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $100,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Job Description
Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. Founded over 45 years ago, Uline has grown into a trusted and stable enterprise with a workforce of more than 9,800 employees spread across 14 locations. Known for its fast, friendly, and customer-focused approach, Uline prides itself on delivering exceptional service and quality products that meet the diverse needs of its customers. The company's commitment to excellence and continuous growth provides employees with a career filled with potential and stability, making it an ideal place for professionals seeking long-term career development.
The... Show More
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Job Requirements
- Bachelor’s degree
- 3+ years of customer service management experience
- Demonstrated ability to effectively coach and develop a high-performing team
Job Qualifications
- Bachelor’s degree
- 3+ years of customer service management experience
- Demonstrated ability to effectively coach and develop a high-performing team
Job Duties
- Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service
- Manage the daily activities of various Customer Service departments
- Evaluate team procedures and identify areas for improvement
- Review performance reports and suggest ways to increase efficiency
- Resolve escalated customer issues promptly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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