Customer Service Coordinator I

Our hiring company is a leading global logistics and freight forwarding organization that specializes in providing efficient and effective international shipping solutions. With a strong reputation in air and ocean freight operations, the company supports businesses worldwide by delivering seamless freight forwarding and customs brokerage services. Known for its commitment to customer satisfaction and operational excellence, the organization operates with a global network that bridges customers, carriers, vendors, and internal teams to coordinate complex import and export shipments smoothly and accurately. As the logistics industry continues to evolve, our company stays ahead by utilizing advanced technology, adhering to regulatory compliance, and offering tailored logistics support to meet unique customer needs.

The open position is for a Customer Service Coordinator I based in Elk Grove Village, Illinois, offering a full-time employment opportunity with working hours from 8am to 5pm and a competitive salary range between $50,000 and $65,000 annually. The role plays a critical part in supporting international air and ocean import/export operations by acting as a pivotal communication link between customers, overseas offices, carriers, vendors, and internal departments. The Customer Service Coordinator is responsible for managing shipment processing from start to finish, ensuring that all documentation is accurate, customs requirements are met, and delivery coordination is executed flawlessly.

This role demands a candidate capable of handling multiple operational tasks such as preparing and submitting customs clearance documents, tracking shipments through each phase, coordinating freight pickups and deliveries, and maintaining organized shipment files. Moreover, the position involves serving as the primary contact for assigned customer accounts, providing timely updates on shipment status, and proactively communicating any delays or issues that might impact deliveries. A strong customer service orientation is essential as the coordinator will troubleshoot errors, resolve discrepancies, escalate service issues as necessary, and work independently with minimal supervision while managing several priorities under tight deadlines.

Applicants will find that this position offers an opportunity to grow their expertise in global logistics and international transportation regulations. The employer values individuals with strong organizational skills, problem-solving capabilities, and excellent communication and collaboration skills to foster positive relationships both internally and with external stakeholders. This role is not only vital for executing daily operations but also for enhancing customer satisfaction by ensuring smooth logistics support and responsiveness to client needs. In addition, the comprehensive benefits package includes medical, dental, and vision insurance plans, 401(k) with company match, flexible spending accounts, life and AD&D insurance, disability coverage, tuition assistance, commuter benefits, and paid vacation days, making it an attractive career prospect for qualified professionals committed to excellence in freight forwarding.