Customer Service Coordinator - Full Time

Goodwill Keystone Area is a renowned nonprofit organization dedicated to helping individuals achieve their full potential through education, training, and employment services. Serving diverse communities across the Keystone region, Goodwill operates various retail stores that sell donated goods, providing affordable products to shoppers while funding community programs. Known for its commitment to inclusivity, diversity, and ethical practices, Goodwill Keystone Area strives to create a culture of belonging where all people feel respected and valued. This mission-driven organization emphasizes celebrating diversity of thought and embracing the richness of human experience to reflect the communities it serves.

The Customer Service Coordinator role is a vital position within the Donated Goods Retail department, reporting directly to the Store Manager. This non-exempt position primarily focuses on supporting front-end operations of the store but is flexible to assist anywhere needed to maximize the collection, production, sales, salvage, and overall customer service experience. The coordinator plays an essential role in enriching the shopping experience for customers while helping the store achieve its sales and operational goals.

This role involves collaborating with store leadership to optimize the presentation and inventory of processed merchandise, ensuring proper rotation, signage, and merchandising display to meet or exceed sales targets consistently. The Customer Service Coordinator represents Goodwill Keystone Area positively by providing outstanding customer service to all customers, donors, and employees, contributing to an inviting and respectful environment.

Additionally, the position includes training and developing sales associates, enforcing merchandising standards, and ensuring accurate completion of paperwork such as opening and closing procedures and cash handling operations. Providing support to store staff also encompasses enforcing organization policies, maintaining safety standards, and participating in recruitment and evaluation processes under the guidance of the Store Manager. The role may act as a backup to the Customer Service Manager when needed and plays an active part in maintaining asset protection and promoting organizational programs and special events.

This position requires the ability to work in an open warehouse environment where exposure to various weather conditions is common. Candidates must demonstrate integrity, strong communication skills, basic math proficiency, and the ability to work a flexible schedule including evenings and weekends. Passing necessary background checks and clearances is mandatory. While supervisory responsibilities such as hiring and disciplinary actions remain with the Store Manager, the Customer Service Coordinator supports the team through coaching, training, and development to foster a positive and efficient workplace.