Customer Service Coordinator - Full Time

Collegeville, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Employee assistance program

Job Description

Goodwill Keystone Area is a well-established nonprofit organization dedicated to enhancing the quality of life for individuals and communities by providing meaningful employment opportunities and essential services. Operating as a part of the broader Goodwill network, this organization is recognized for its commitment to creating an inclusive culture that values diversity, respect, and the unique contributions of every individual. Through donated goods retail, Goodwill Keystone Area reinvests proceeds into community programs that facilitate workforce development and support for people facing barriers to employment. The organization maintains a reputation for not only offering affordable retail options but also for fostering a culture of belonging where employees and customers alike feel valued and respected.

The Customer Service Coordinator role within the Donated Goods Retail department at Goodwill Keystone Area plays a pivotal function in supporting store operations and enhancing the customer experience. Reporting directly to the Store Manager, this non-exempt position is designed to assist in managing front-end operations, retail sales growth, and staff development to ensure the store meets or exceeds sales goals. The coordinator acts as a central figure in merchandise management, from inventory rotation and display to sales and salvage activities. This role requires an individual who will provide exemplary customer service, upholding the positive reputation of Goodwill Keystone Area while contributing to a welcoming shopping environment.

Responsibilities include coaching and developing sales associates, ensuring compliance with merchandising standards, and assisting with store opening and closing procedures including cash handling. The coordinator also supports enforcement of organizational policies, participation in hiring processes, and compliance with asset protection measures. This position is not supervisory in title but involves oversight and development activities to assist the store team. The role demands adaptability, a strong work ethic, excellent communication skills, and a commitment to workplace safety. The Customer Service Coordinator is a vital contributor to the smooth daily operations of the retail setting and the overall mission of Goodwill Keystone Area in empowering communities through retail excellence and social impact.

Job Requirements

High school diploma or GED equivalent
minimum three years related experience
ability to work in an open warehouse environment exposed to various weather and temperatures
must exhibit high integrity and business ethics
ability to meet performance standards established by the company
ability to continuously perform repetitive work at a set pace
effective communication skills including ability to hear, speak and write
basic math skills
flexible to work weekends and evenings
successful completion of state background check, child abuse clearance and FBI clearance

Job Qualifications

High school diploma or GED equivalent
three years related experience
supervisory experience preferred but not necessary
previous retail experience preferred
POS and basic computer experience preferred
strong interpersonal and communication skills
ability to work in varying weather conditions
high level of integrity and business ethics
ability to meet qualitative and quantitative performance standards
ability to perform repetitive tasks at a set pace
basic math skills
flexible schedule including weekends and evenings

Job Duties

Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise
meet or exceed sales goals on a consistent basis
represent Goodwill Keystone Area positively by providing excellent customer service at all times
train and develop sales associates ensuring merchandising guidelines are followed
assist in completing accurate and timely paperwork including opening/closing procedures and cash handling
support staff by enforcing and communicating organizational policies, manuals, handbooks and procedures
perform store opening and closing as assigned by the manager
participate in interviewing candidates for entry-level retail roles and assist in associate evaluations
back up Customer Service Manager as needed
ensure compliance with all asset protection policies and report concerns to management
support organizational programs and special events
perform other assignments designated by management
promote workplace safety and adherence to safety requirements
communicate progress, problems, and concerns to the Store Manager