Job Overview
Compensation
Hourly
Exact $27.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Shift Differential
Retirement Plan
Employee assistance program
Career development opportunities
Job Description
Penske Truck Leasing/Transportation Solutions is a leading global transportation provider specializing in innovative and essential transportation, logistics, and technology services. Headquartered in Reading, Pennsylvania, Penske has built a strong reputation for reliability, customer service excellence, and industry expertise. The company serves a diverse range of clients, helping businesses and individuals move forward efficiently and effectively with tailored transportation solutions. Penske is committed to fostering a culture of dedication, safety, and continuous improvement among its associates to maintain its position as a premier player in the transportation industry. As an equal opportunity employer, Penske values diversity and inclusion, ensuring a collaborative environment where every associate can thrive and contribute to mutual success.
The Customer Service Coordinator position at Penske Truck Leasing in Stockton, California, is a critical role focused on supporting the maintenance and repair operations of the fleet. This role is designed for a detail-oriented and proactive individual who excels in coordinating customer service activities, managing maintenance schedules, and ensuring optimal productivity within the service department. Responsible for developing daily and weekly workforce plans, the Customer Service Coordinator takes into account customer needs, technician skill sets, available parts, work hours, and unplanned repairs to optimize the shop's effectiveness.
Key responsibilities include communicating with customers to provide updates on maintenance schedules and resolving service issues, coordinating outside repairs with vendors while holding them accountable for quality and timeliness, and ensuring that all rental units are properly maintained and prepared for customer use. This role also involves close cooperation with district billing clerks for billing matters and involves various projects as assigned by supervisors.
Working full-time on either a 1st shift (6:00 am - 2:30 pm) or 2nd shift (2:00 pm - 10:30 pm) schedule from Monday to Friday, the position offers a competitive hourly wage of $27.50 plus a $3.00 shift differential. The role demands regular, predictable attendance and a willingness to work specific schedules and locations as required by Penske. Given the physical nature of the job, candidates must be capable of frequent movement, handling tools, working at heights, and lifting weights up to 100 pounds safely. Compliance with strict safety and maintenance policies under DOT and OSHA regulations is mandatory for this role.
This opportunity is well-suited for candidates with at least two years of customer service experience, one year of hands-on mechanical experience, and preferably some supervisory experience or service department administration exposure. Candidates with certifications such as ASE and educational credentials like an Associate's or Bachelor's degree will find added advantage. The Customer Service Coordinator position is ideal for professionals seeking to advance their career in vehicle maintenance management within a respected and forward-thinking transportation company. Penske offers a supportive work environment that values quality customer service, safety, and operational excellence, making it an excellent place for motivated individuals to contribute and grow their careers.
The Customer Service Coordinator position at Penske Truck Leasing in Stockton, California, is a critical role focused on supporting the maintenance and repair operations of the fleet. This role is designed for a detail-oriented and proactive individual who excels in coordinating customer service activities, managing maintenance schedules, and ensuring optimal productivity within the service department. Responsible for developing daily and weekly workforce plans, the Customer Service Coordinator takes into account customer needs, technician skill sets, available parts, work hours, and unplanned repairs to optimize the shop's effectiveness.
Key responsibilities include communicating with customers to provide updates on maintenance schedules and resolving service issues, coordinating outside repairs with vendors while holding them accountable for quality and timeliness, and ensuring that all rental units are properly maintained and prepared for customer use. This role also involves close cooperation with district billing clerks for billing matters and involves various projects as assigned by supervisors.
Working full-time on either a 1st shift (6:00 am - 2:30 pm) or 2nd shift (2:00 pm - 10:30 pm) schedule from Monday to Friday, the position offers a competitive hourly wage of $27.50 plus a $3.00 shift differential. The role demands regular, predictable attendance and a willingness to work specific schedules and locations as required by Penske. Given the physical nature of the job, candidates must be capable of frequent movement, handling tools, working at heights, and lifting weights up to 100 pounds safely. Compliance with strict safety and maintenance policies under DOT and OSHA regulations is mandatory for this role.
This opportunity is well-suited for candidates with at least two years of customer service experience, one year of hands-on mechanical experience, and preferably some supervisory experience or service department administration exposure. Candidates with certifications such as ASE and educational credentials like an Associate's or Bachelor's degree will find added advantage. The Customer Service Coordinator position is ideal for professionals seeking to advance their career in vehicle maintenance management within a respected and forward-thinking transportation company. Penske offers a supportive work environment that values quality customer service, safety, and operational excellence, making it an excellent place for motivated individuals to contribute and grow their careers.
Job Requirements
- High school diploma or equivalent
- Minimum of two years customer service experience
- At least one year hands-on mechanical experience
- Ability to comply with DOT, OSHA and Penske safety policies
- Ability to perform physical tasks including lifting up to 100lbs
- Willingness to work specified shifts and locations
- Ability to pass background checks and drug screenings
- Regular, predictable attendance
- Willingness to travel if required
Job Qualifications
- Two years of customer service experience
- At least one year of hands-on mechanical experience
- Two years of supervisory experience preferred
- Two years of service department administration preferred
- High school diploma or equivalent required
- Associate degree, technical school degree, or bachelors degree preferred
- ASE certification preferred
- Prior experience with service scheduling and diagnostic programs preferred
- Ability to understand and comply with Penske management instructions, guidelines, rules and regulations
- Ability to perform work adhering to DOT, OSHA, and Penske safety and maintenance policies
- Regular and predictable attendance
- Willingness to travel as necessary
- Ability to work required schedule and location
- Ability to pass background investigation and drug screening
Job Duties
- Develop daily and weekly workforce plans factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity
- Communicate with customers for maintenance updates including schedule changes, billing concerns, or service issues resolution
- Assure all Penske rental units are maintained and prepared for customers
- Ensure parts are available for scheduled work
- Hold vendors accountable for quality and adherence to schedule for outside work
- Provide customer service to assure customer satisfaction and repeat business
- Maintain shop productivity by optimizing the work plan
- Coordinate with district billing clerks as necessary
- Perform other projects and tasks as assigned by supervisor
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
