Customer Service Coordinator

Agiliti is a renowned healthcare technology company specializing in the delivery, management, and maintenance of medical equipment and services to healthcare providers and patients. With a strong commitment to innovation and customer satisfaction, Agiliti plays a crucial role in the healthcare ecosystem by ensuring that high-quality medical equipment is efficiently distributed and properly maintained. The company emphasizes compliance with healthcare regulations, safety standards, and provides an inclusive workplace environment that values diversity, equality, and professional growth. Agiliti supports a wide network of clients including hospitals, clinics, and long-term care facilities by providing equipment solutions tailored to meet the specific needs of each customer while maintaining cost-effectiveness and quality assurance.

The role of Customer Service Coordinator at Agiliti is integral to the company’s operations in the Green Bay district, located in De Pere, Wisconsin. This full-time position offers an opportunity to join a dynamic team dedicated to exceptional service delivery in the healthcare equipment management industry. The Customer Service Coordinator is primarily responsible for overseeing the delivery and pick-up of medical equipment, managing inventory, supplies, and the fleet of vehicles used in these processes. Working closely with district management, the coordinator plays a strategic role in customer retention efforts and serves as a subject matter expert in equipment processing, inspection, and staff training.

Key responsibilities include supervising individuals responsible for the delivery and pick-up services, ensuring a smooth and efficient customer experience. The coordinator will also handle daily office functions such as record keeping and billing, making this role essential for both operational execution and administrative support. This role demands strong leadership abilities, excellent customer service skills, and a proactive approach to managing equipment and personnel. Candidates will need to demonstrate a thorough knowledge of medical equipment, including identifying equipment types and accessories, managing software upgrades, and ensuring compliance with healthcare industry standards.

Moreover, the Customer Service Coordinator must be flexible and willing to work varied hours, including evenings, weekends, holidays, and emergency situations as required, showcasing the role's importance in maintaining continuous service availability. Physical requirements include the ability to stand for long periods, walk long distances, and lift or push weights up to 75 pounds, indicating the hands-on nature of the job. Compliance with patient privacy laws and company policies, as well as a focus on safety and quality, are critical behavioral attributes expected from the person holding this position.

Agiliti offers a comprehensive benefits package to its employees, including medical, dental, and vision insurance, disability plans, flexible spending and health savings accounts, life insurance options, paid time off, a 401K savings plan with employer match, employee discounts, tuition reimbursement, and wellness programs. This role not only provides competitive compensation and a supportive work environment but also aligns with the company’s mission to deliver outstanding healthcare equipment services that improve patient outcomes.

Joining Agiliti as a Customer Service Coordinator means becoming part of a team that values continuous improvement, teamwork, and excellence in customer service. The position promises professional development opportunities and the chance to make a significant impact within the healthcare services industry by ensuring that essential medical equipment is handled with expertise and care at every stage of its lifecycle.