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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.50 - $1.00
Work Schedule
Standard Hours
Flexible
Benefits
competitive pay
Recognition based incentives
Bonuses
Paid Time Off
vacation
sick pay
Medical insurance
Dental Insurance
Vision Insurance
401k
Employee Discounts
Job Description
Williams-Sonoma Inc. is a prominent American consumer retail company known for its high-quality home furnishings, cookware, and kitchenware. Established with a commitment to excellence and innovation, Williams-Sonoma Inc. operates through a network of specialty stores, catalogs, and e-commerce platforms featuring a suite of respected brands that cater to a broad customer base. The company is widely recognized for its dedication to customer satisfaction, product quality, and a cohesive shopping experience that aligns with contemporary lifestyles. As part of its continuous growth and commitment to delivering exceptional service, Williams-Sonoma is hiring for the role of Customer Service Concierge, a pivotal position... Show More
Job Requirements
- high school diploma or equivalent
- 1-year combined work experience and demonstrated knowledge of support systems
- excellent phone etiquette
- ability to multitask across multiple software platforms
- proficiency in Microsoft Office including Outlook, Word, and Excel
- strong written and verbal communication skills
- positive attitude and strong work ethic
- ability to work flexible hours including overtime
- ability to maintain excellent attendance
- willingness to perform all necessary duties as part of a team
Job Qualifications
- high school diploma or equivalent
- 1-year of prior customer service or call center experience
- proficiency in Microsoft Office including Outlook, Word, and Excel with basic to intermediate skills
- ability to multitask using multiple systems to achieve one-in customer call resolution
- demonstrated knowledge of all WSI product brands
- strong written and verbal communication skills
- positive attitude, strong work ethic, ability to work under pressure and fast learner
- excellent phone etiquette
- experience with support for multiple systems such as HubWm, SanFran, PKMS, CCUI or equivalent
- preferred 2+ years call center or care center experience
- strong communication skills both written and verbal
- ability to provide professional updates for internal and external customers
- experience with project coordination including tracking, reporting, and scheduling high volume and high dollar orders
- ability to work independently and efficiently manage time
- experience in attending virtual meetings and following up on feedback
- preferred working knowledge of B2B logistics, concierge process, or project coordination
- supply chain background is a plus
- ability to learn and navigate multiple software systems efficiently
- ability to focus and prioritize tasks with potential distractions
- ability to work independently within a team environment
Job Duties
- perform all scheduling functions in a high-volume environment for all WSI product brands
- ensure the proper execution of daily scheduling needs of multiple customer orders
- serve as point of contact and apply one call resolution for customer escalated matters and support dedicated customer email inboxes
- support multiple HUB operations in different regions within the supply chain operations
- confirm customer delivery windows utilizing various warehouse management systems and update customer contact information
- handle all department communications within assigned service level agreements
- achieve established metrics including tracker building, escalation resolution, and proper handling of data and information
- research customer inquiries and provide resolution within established timeframes
- provide timely updates via email and outbound calls to ensure compliance with Concierge standards
- support and assist with special projects including handling overflow coverage as needed
- keep work area safe, organized and clean according to general office practices and OSHA requirements
- utilize Williams-Sonoma’s mission, vision, and values to govern daily activities while maintaining accuracy percentages, metrics, and quality standards
- perform other duties as deemed necessary
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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