Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
Flexible Schedule
team events
Job Description
7th Avenue is a digitally-native furniture brand renowned for blending luxury design with practical everyday features. Our flagship product, "The World's Greatest Modular Sofa," highlights our commitment to innovation and customer satisfaction. This modular sofa collection is distinguished by its endless modularity, water-repellent and stain-resistant fabrics, removable and machine-washable covers, memory foam cushions, and a sustainable design ethos. All products are crafted to be free from harmful chemicals and built to last ten years or more, ensuring lasting value and environmental responsibility. As a brand, we are passionate about delivering premium-quality furniture that enhances the customer's living space, combining style,... Show More
Job Requirements
- Experience of 3-5 years in relevant support roles
- Excellent communication skills in writing and verbally
- Ability to work with diverse customer demographics
- Competence in multiple technical tools for customer support
- Weekend availability
- Ability to work independently and in a team
- Capacity to manage high-pressure situations professionally
Job Qualifications
- 3-5 years of experience in concierge support, customer support, client services, or high-volume contact center
- Excellent written and verbal communication skills with strong spelling and grammar
- Passion for interacting with customers
- Technical proficiency with Google suite, Notion, Slack, Gorgias, NetSuite, Aircall, TaskRabbit, DispatchTrack, and similar tools
- Strong team player with a positive attitude
- Creative problem solver advocating for customers
Job Duties
- Manage multiple customer support tasks effectively and independently
- Provide professional and confidential support to deliver a positive client experience
- Maintain composure and empathy in high-pressure situations
- Answer customer inquiries via email, SMS, Slack, and phone using Aircall, Gorgias, Slack, and NetSuite
- Collaborate with team members to handle complex tickets and develop customer service processes
- Deliver superior, tailored, and cheerful customer service
- Utilize in-depth product knowledge to address customer questions
- Reach out to customers to confirm satisfaction with their experience
- Maximize KPIs including customer satisfaction, ticket response rates and times, and inbox clearance
- Maintain weekend availability
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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