Customer Service Carwash - Super Clean Carwash

Brentwood, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Compensation

Hourly

Exact $18.50

Work Schedule

Rotating Shifts

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Job Description

This job opportunity is with a dynamic convenience store or service station operation focused on delivering outstanding customer service and building strong customer loyalty. The establishment operates in a fast-paced environment, emphasizing an upbeat and friendly atmosphere where employees are encouraged to smile, engage warmly with customers, and act quickly to meet their needs. This environment is ideal for individuals who thrive on interaction, enjoy sales and upselling opportunities, and excel at maintaining a secure, clean, and well-organized facility. As a frontline representative of the company, you will be instrumental in shaping the customer experience through your positive interactions and commitment to service excellence.\n\nThe role requires you to provide the best customer service possible to ensure a high degree of customer satisfaction. You will greet customers warmly with a smile, eye contact, and friendly conversation, creating a welcoming environment. Building customer loyalty is a key focus, and this will involve continuous engagement with customers, upselling products, and responding quickly and efficiently to their needs. Sales techniques and the ability to sell additional products and services effectively will be critical components of your success.\n\nYou will also be responsible for maintaining the cleanliness and safety of the facility. This includes cleaning various areas such as restrooms, pump islands, car wash zones, and food preparation areas following established guidelines and process cards. Hygiene, sanitation, and compliance with company standards related to refrigeration and cooking are priorities, ensuring all products meet quality standards and the environment remains safe for employees and customers alike.\n\nCash handling and transactional duties play a significant role in this position, requiring you to collect payments, process debit transactions, and manage cash while ensuring accuracy and security. Additionally, you will prepare fast food items according to company recipes and presentation standards, minimizing waste and adhering to safety and sanitation protocols. If necessary, you will instruct customers on using self-serve equipment, enhancing their shopping experience.\n\nYour responsibilities will also extend to operational aspects such as taking inventory, maintaining time records, preparing financial reports for your shifts, and operating and maintaining equipment safely. Stocking merchandise efficiently and maintaining designated "PRIDE" areas will help support the smooth functioning of the facility. This position often requires working varied shifts, including weekends and extended hours, often independently during quieter periods with some on-site supervision during daytime hours.\n\nPhysical stamina and an ability to work in varying weather conditions—hot summer days, cold winters, and rain—are essential. The job involves lifting items up to 25 pounds and managing a fast-paced environment that demands high energy and focus. If you are a proactive sales-driven individual who enjoys interacting with people, working in a team-oriented yet independent setting, and maintaining impeccable service standards, this opportunity will be an excellent fit for you.

Job Requirements

Must have the ability to lift at least 25 pounds
must be able to work outside during all seasons including summer heat, winter cold and rain
must be able to work in a fast paced environment while maintaining a high energy level
must be able to work various shifts including weekends, extended hours and to change work schedules on short notice
must have good communication skills
must understand and follow written and oral instructions
must be able to operate facility equipment safely
must be punctual and reliable

Job Qualifications

High school diploma or equivalent preferred
prior customer service or retail experience is beneficial
strong communication and interpersonal skills
ability to work in a fast-paced environment and maintain a high level of energy
basic math skills for handling cash transactions
ability to follow instructions and adhere to company policies
food handling experience is a plus
ability to work varied shifts including weekends and evenings
demonstrated ability to work independently and as part of a team
good organizational skills

Job Duties

Greeting customer with a smile, eye contact, and hello
building customer loyalty
up selling and meeting customers needs
ending customer transaction with a thank you, come again
responding to emergency situations and performing all required duties as indicated in the Hazard Communications Kit and Injury/Illness Prevention Manual
cleaning facility and equipment during shifts including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards
collecting payment from customers for their purchases either in the form of cash or debit transaction and encouraging other purchases through up selling
interacting positively with the public and resolving basic customer service issues within prescribed limits, using tact and sound judgment
communicating effectively and positively both face to face and using the phone
understanding written and oral instructions
preparing fast food for sale, cooking and arranging hot foods to attractive presentation, minimizing waste and carefully following instructions and recipes
adhering to company standards regarding sanitation, refrigeration, and cooking
being responsible for all cash, merchandising, and equipment at the facility during assigned shift
instructing customers how to use self-serve equipment as necessary
preparing required reports to account for all funds and products sold at the facility during assigned shift
taking inventory of items, counting money and balancing reports in accordance with company policy
operating and maintaining facility equipment in a safe manner i.e. air machines, vacuums, car wash and convenience store equipment
stocking all shelves including walk-ins with merchandise
maintaining time record each week to accurately indicate the hours personally worked
maintaining assigned "PRIDE" areas