Customer Service Carwash-Oakley

Oakley, CA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $18.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Commission

flexible schedule

Employee Discounts

safe work environment

Job Description

This position is offered by a vibrant and customer-focused retail establishment specializing in convenience services including retail sales and fast food preparation. The company is committed to delivering exceptional customer service and maintaining high standards of cleanliness and safety throughout its facility. The work environment is dynamic, requiring employees to engage enthusiastically with customers and maintain an upbeat, friendly attitude. The employment is hourly, with a starting wage of $18.50 per hour plus bi-weekly commission incentives, making it an attractive opportunity for energetic individuals looking to build a career in retail and customer service.

The role centers on delivering outstanding customer experiences by greeting customers warmly, providing fast and accurate service, and ensuring customer needs are met with a friendly, sales-driven approach. Employees are expected to actively build customer loyalty by consistently creating positive interactions, handling cash and debit transactions, and promoting additional purchases through up-selling techniques. The position also involves preparing and presenting fast food in an appealing manner, ensuring adherence to sanitation and safety standards.

In addition to customer interaction, this opportunity requires maintaining a clean and safe environment by performing sanitation duties across various facility areas including restrooms, food service stations, and driveways. The ability to respond effectively to emergency situations and follow company safety guidelines is essential. Employees will be responsible for operating and maintaining retail and cleaning equipment safely and efficiently.

Team members will also manage inventory, balance cash and sales reports, and report accurately on their shift's performance, ensuring the facility's operational standards are upheld. Candidates must be flexible to work various shifts, including weekends and extended hours, and adapt to schedule changes with short notice. The role demands physical stamina to lift 25 pounds and work in varying weather conditions, maintaining high energy in a fast-paced setting. This comprehensive position is ideal for individuals who thrive in a proactive, customer-oriented environment and are motivated by the chance to engage, sell, and succeed within a supportive team framework.

Job Requirements

Must be at least 18 years old
high school diploma or equivalent
ability to lift at least 25 pounds
ability to stand and work for extended periods
must be able to work various shifts, weekends, extended hours, and change schedules on short notice
ability to work outdoors during all seasons
must pass company behavioral assessment
reliable and punctual
must maintain a high energy level and upbeat attitude throughout shifts

Job Qualifications

High school diploma or equivalent
previous customer service experience preferred
ability to communicate effectively both verbally and in writing
strong sales and up-selling skills
knowledge of basic food preparation and sanitation standards
cash handling experience
ability to multitask and work in a fast-paced environment
positive attitude and friendly demeanor
basic math skills for handling transactions
ability to work independently and as part of a team

Job Duties

Greet customer with a smile, eye contact, and hello
build customer loyalty
up sell and meet customers needs
end customer transaction with a thank you, come again
respond to emergency situations and perform all required duties as indicated in the Hazard Communications Kit and Injury/Illness Prevention Manual
clean facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards
collect payment from customers for their purchases either in the form of cash or debit transaction and encourages other purchases through up selling
interact positively with the public and resolve basic customer service issues within prescribed limits, using tact and sound judgment
communicate effectively and positively both face to face and using the phone
understand written and oral instructions
prepare fast food for sale
cook and arrange hot foods to attractive presentation, minimizing waste and carefully following instructions and recipes
adhere to company standards regarding sanitation, refrigeration and cooking
be responsible for all cash, merchandising and equipment at the facility during assigned shift
instruct customers how to use self-serve equipment as necessary
prepare required reports to account for all funds and products sold at the facility during assigned shift
take inventory of items, count money and balance reports in accordance with Company policy
operate and maintain facility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment
stock all shelves, including walk-ins, with merchandise
maintain time record each week to accurately indicate the hours personally worked
maintain assigned PRIDE areas