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Customer Service Associate I

Job Overview

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Employment Type

Part-time
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Work Schedule

Standard Hours
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Benefits

Medical insurance
pharmacy insurance
Dental Insurance
Vision Insurance
Employee assistance program
retirement plans
educational assistance

Job Description

Family Dollar is a renowned retail chain offering a wide range of household essentials, groceries, clothing, and more at affordable prices. With thousands of stores across the United States, Family Dollar is committed to providing convenient shopping solutions in local communities. Known for its value-driven approach, Family Dollar strives to create a welcoming and efficient environment for customers, ensuring satisfaction through quality service and product availability. Part of the Dollar Tree family of companies, Family Dollar benefits from extensive retail experience and a strong reputation in the discount retail sector.

We are currently seeking a motivated Customer Service Associate to join our team at our Porter, Texas location. This part-time role is integral to maintaining an exceptional shopping experience for every customer who walks through our doors. The ideal candidate will be responsible for assisting customers with inquiries, managing sales transactions, stocking shelves, and maintaining store cleanliness and organization. As a Customer Service Associate, you will play a key role in creating a positive atmosphere by ensuring store standards are upheld and customers leave satisfied with their shopping experience. This position requires excellent interpersonal skills, attention to detail, and the physical capability to handle typical retail tasks such as lifting and standing for extended periods. At Family Dollar, we value diversity and are committed to equal employment opportunities for all individuals. Employing a flexible work schedule, this role is perfect for someone seeking part-time employment with the potential to grow within a dynamic retail environment. Join us in contributing to a trusted neighborhood retail experience where quality service and team collaboration are at the forefront.

Job Requirements

  • High school diploma or equivalent preferred
  • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment preferred
  • Ability to follow instructions and interpret operational documents
  • Must be able to lift between 30 and 50 lbs from floor to above shoulder height
  • Must meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment highly preferred
  • Excellent customer service and relationship management skills
  • Strong organizational and communication skills
  • Strong problem-solving and decision-making skills

Job Duties

  • Assist customers with questions and recommendations
  • Manage sales transactions while working assigned cash register
  • Maintain security of cash and protect company assets
  • Keep the store well-stocked, and recover merchandise
  • Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
  • Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
  • Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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