Par Pacific Holdings logo

Customer Service Associate (HELE Kapahulu | Full-Time)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.15 - $21.15
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
401k plan
Paid vacation
Paid holidays

Job Description

Par Pacific Holdings, Inc. is a dynamic and fast-growing energy and infrastructure company, headquartered in Houston, Texas. With a strong presence across multiple states including Hawaii, Texas, Montana, Wyoming, Washington, and Idaho, Par Pacific owns and operates a diverse portfolio of energy assets including refineries, logistics systems, and retail convenience stores. The company is publicly traded on the New York Stock Exchange under the ticker symbol "PARR" and is known for its commitment to renewable and conventional fuels. Par Pacific holds a significant stake in Laramie Energy, LLC, a natural gas production company, and operates refineries with a combined throughput capacity of over 218 thousand barrels per day. Their retail operations include more than 90 convenience store locations under the HELE brand in Hawaii, and over 30 retail locations in Washington and Idaho under the nomnom brand. Par Pacific is recognized not only as a leader in the energy industry but also as a top employer, recently honored with the Ho’okela Awards 2024 Retail Team of the Year and ranked number one on Hawaii Business magazine’s Top 250 list of the state’s largest companies by revenue in 2023.

The Customer Service Associate / Convenience Store Cashier position at HELE is an excellent entry-level opportunity to join this respected company and begin a rewarding career path. Located at 707 Kapahulu Ave, Honolulu, HI, this role offers hourly wages ranging from $17.15 to $21.15, along with a $3.00 shift differential. As a key member of the HELE convenience store team, you will play an important role in delivering exceptional customer service while supporting retail operations that serve the local Hawaiian community. The retail vision of HELE is "Super Fast, Crazy Clean, Always Kind," reflecting the company’s dedication to speed, cleanliness, and friendliness. In this role, you will engage directly with customers, assisting them both inside the store and at the gas pumps, ensuring smooth and efficient transactions using the POS system. You will also be responsible for maintaining inventory, stocking shelves, performing shift audits, and keeping the physical store environment clean and well-organized.

This position is ideal for individuals who enjoy working in a fast-paced environment, are detail-oriented, and committed to providing excellent customer experiences. Par Pacific puts a strong emphasis on safety, environmental policies, and teamwork, offering training and career development opportunities that can lead to advancement within the company, including roles such as Senior Customer Service Associate, Assistant Store Manager, Store Manager, Retail Area Manager, and roles in Operations, Marketing, or Logistics. As a full-time employee, you and your family will have access to comprehensive benefits including medical, dental, vision, life insurance, flexible spending accounts, and a 401k plan, supporting your health and financial well-being.

By joining Par Pacific and HELE, you become part of a company that values integrity, creativity, respect, and community spirit, with a proven track record of business success and employee satisfaction. This role is not only a job but a stepping stone to a meaningful and stable career in retail and energy services within a respected and growing organization.

Job Requirements

  • Minimum age 21 years
  • legal authorization to work permanently in the United States without visa sponsorship
  • ability to stand or walk for an entire shift
  • ability to see with 20/40 vision (corrective lenses acceptable)
  • ability to communicate effectively in English
  • ability to follow safety procedures including emergency responses
  • frequent reaching overhead, gripping, wrist movement and finger dexterity
  • frequent squatting and kneeling
  • ability to push/pull up to 20 pounds with a hand truck
  • frequent lifting of 20 pounds or less and occasional lifting up to 50 pounds
  • ability to climb a stepladder
  • willingness to work flexible hours and participate in required training

Job Qualifications

  • High school diploma or GED preferred
  • experience in retail sales and cash handling preferred
  • ability to perform basic math accurately
  • ability to communicate effectively in English orally and in writing including proficient telephone skills
  • ability to work various shifts as scheduled and arrive on time
  • ability to work with equipment, tools and materials
  • ability to perform essential duties and work in described conditions
  • minimum age 21 years
  • legal authorization to work in the United States without visa sponsorship

Job Duties

  • Consistently provide prompt and courteous customer service
  • assist customers at the gas pump as required
  • accurately ring up all sales on POS system
  • comply with all cash handling procedures including other payment types
  • responsible for all cash and other forms of tender such as coupons and credit card transactions
  • comply with company policies and store procedures including safety and environmental policies
  • receive, stock and organize merchandise
  • assist in maintaining proper inventory levels and shift audits
  • adopt and participate in all safety programs and trainings
  • perform cleaning duties to maintain site cleanliness inside and outside and basic upkeep or cleaning of equipment
  • assist with identifying equipment problems and report as needed
  • perform all duties with minimal supervision
  • work flexible hours and attend job-related meetings and trainings as assigned

Job Criteria

Experience

No experience required


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