Customer Service Associate - Automotive Finishes

Sherwin-Williams is a globally recognized leader in the paint and coatings industry, dedicated to inspiring and improving the world by coloring and protecting what matters. Known for its innovative solutions and quality products, Sherwin-Williams serves a diverse range of customers including homeowners, professional contractors, and businesses. With a strong commitment to excellence and sustainability, Sherwin-Williams fosters a work environment that promotes growth, inclusivity, and community engagement, making it an employer of choice in the retail and manufacturing sectors.

The Customer Service Associate role at Sherwin-Williams is a pivotal part-time position based at the Automotive Branch #9705 in Oklahoma City, OK. This role involves responsibility for delivering products to customers using company vehicles such as vans or pick-up trucks, ensuring that all deliveries are completed accurately, safely, and in a timely manner. The associate will also be responsible for receiving and preparing orders, safely moving and loading merchandise, and operating equipment like color retrieval and paint mixing machines. A significant aspect of the position is providing excellent customer service both in person and over the phone, helping to maintain Sherwin-Williams' reputation for customer satisfaction.

Working hours align with the branch's schedule, Monday through Friday between 8:00 AM and 5:00 PM, with specific hours determined based on business needs. This position requires direct interaction with customers, including minors, and involves access to store merchandise, electronic equipment, personal information, and payment methods. Given these responsibilities, Sherwin-Williams conducts criminal history reviews to protect the business, employees, customers, and the community.

This role emphasizes safety, organization, and compliance with company policies and standards. The Customer Service Associate will be expected to maintain a clean and safe working environment, optimize space utilization, ensure proper stockroom organization, and assist with inventory control procedures. The position also involves operating warehouse equipment such as forklifts, pallet jacks, and hand trucks, which requires physical capability and attention to detail.

Sherwin-Williams offers more than just a job; it provides a pathway for career development, personal wellness, and community connection. Employees benefit from a variety of rewards and benefits designed to enhance their quality of life, career opportunities for growth and skill development, and an inclusive culture that values diversity and teamwork. This role is ideal for self-motivated individuals who enjoy working both independently and as part of a team, have strong customer service skills, and are capable of handling physical tasks safely and efficiently.

The application process involves an initial online application, followed by a digital video interview featuring behavioral questions to assess candidate fit. Successful candidates proceed to an in-store interview with the Sherwin-Williams recruitment team. This structured process ensures a good match between the candidate and the company culture.

Joining Sherwin-Williams means becoming part of a company committed to helping employees and their families live healthier, save smarter, and feel better. The company values fairness and equal opportunity, providing a respectful workplace free from discrimination and harassment. Sherwin-Williams is dedicated to compliance with all applicable laws and regulations regarding employment practices.