Customer Service Associate

Wawa, Inc. is a renowned convenience store and gas station chain dedicated to delivering exceptional customer experiences throughout the Mid-Atlantic region. Known for its commitment to quality, community involvement, and customer satisfaction, Wawa stands out as a beloved and trusted brand by millions of customers who frequent its stores daily. Founded on the principle of making life a little better every day through smiles, fresh food offerings, and friendly service, Wawa continues to expand and evolve, maintaining a vibrant and inclusive work culture that values every associate as a vital contributor to its overall success.

As a convenience store and gas station leader, Wawa prides itself on creating opportunities for associates to grow their skills and advance in their careers while working in a positive, team-oriented environment. The company embraces an employee ownership culture, offering its associates a unique sense of pride and commitment through its Employee Stock Ownership Plan (ESOP). Wawa also emphasizes the importance of giving back to the community, fostering a supportive atmosphere where team members support one another and their neighbors at every turn.

The role of Customer Service Associate (CSA) at Wawa is an integral part of this thriving enterprise. As a CSA, you represent the friendly face of Wawa, being the key driver in delivering the "wow" factor that defines the Wawa customer experience. This position involves greeting and assisting customers promptly and courteously, ensuring that everyone who walks through the door feels welcomed and valued. It is a fast-paced role that combines customer interaction, food preparation, and store upkeep, making it perfect for individuals who enjoy multitasking and engaging with diverse customers. CSAs prepare a variety of fresh food items including breakfast, sandwiches made to order, specialty beverages, and pizzas, maintaining cleanliness and organization of service stations like the coffee bar.

Operating the cash register and handling various transactions such as payments, activating fuel and gift cards, assisting with lottery sales, and verifying age for restricted products are essential components of the CSA position. Moreover, CSAs play a vital role in keeping the stores well-stocked, attractive, and safe by following established policies and performing comprehensive housekeeping duties including cleaning, dusting, sweeping, mopping, and trash removal.

Wawa rewards its CSAs not only through competitive hourly wages ranging from $15.00 to $18.75, which include a $1.50 shift differential for overnight shifts from 12am to 6am, but also with an extensive and inclusive benefits package. These benefits support associates financially, physically, and emotionally, featuring medical, dental, vision, and mental health options, in addition to a 401(k) plan with company match, paid parental leave, education assistance programs, paid time off, store discounts, flexible scheduling, and access to wellness initiatives. Wawa commits to providing reasonable accommodations throughout the application and employment process to ensure a fair and supportive environment. The company is proud to be an equal opportunity employer focused on maintaining a workplace free from discrimination and fostering respect, fairness, and equal opportunity for all associates and applicants.