Customer Service Associate

Wawa, Inc. is a highly regarded convenience store and retail chain that has become a staple in various communities. Known for its strong commitment to customer service and quality, Wawa offers more than just a shopping experience; it fosters a sense of community and trust among its customers and associates. The company prides itself on being a beloved brand that puts people first, focusing on respect, fairness, and making a positive impact every day. With a widespread presence and a legacy of excellence, Wawa is not just a place to work, but a place where associates can grow and thrive within a supportive and inclusive environment.

The role of a Customer Service Associate (CSA) at Wawa is central to the company’s mission to deliver a memorable customer experience. As the friendly face of Wawa, a CSA is responsible for greeting and engaging with customers warmly, ensuring that their needs are met promptly and courteously. This role is ideal for individuals who enjoy working in fast-paced environments and excel at multitasking while maintaining a positive attitude. CSAs play a vital role in preparing a variety of delicious food items, including breakfast offerings, made-to-order sandwiches, specialty beverages, and pizzas, while maintaining cleanliness and organization at the coffee station.

Moreover, CSAs operate cash registers, process payments, and facilitate transactions involving activated fuel and gift cards. They also assist with lottery sales and verify customer identification for age-restricted products, ensuring compliance with all regulatory requirements. Behind the scenes, CSAs help keep store shelves well-stocked, fresh, and inviting, contributing to an overall pleasant shopping environment. They also uphold the highest standards of cleanliness and safety by following established policies, procedures, and guidelines related to store housekeeping duties such as cleaning, dusting, sweeping, mopping, and trash removal.

Wawa values its associates by providing extensive benefits and a compensation package that is competitive and reflective of the experience and location of the position. The hourly pay for this CSA role ranges from $15.50 to $19.25, with an additional $1.50 shift differential for hours worked between midnight and 6 a.m. This role offers a flexible schedule and a supportive work culture that encourages teamwork and professional growth. Wawa is also committed to equity, diversity, and inclusion in its hiring practices and workplace environment, providing reasonable accommodations to candidates as needed. This position is a perfect opportunity for individuals seeking part-time or full-time work with a reputable company that prioritizes both its customers and employees alike.