Customer Service Associate

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.50 - $17.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

employee recognition programs

Job Description

Fresco y Mas is a dynamic retail grocery store dedicated to providing an exceptional shopping experience by offering a wide range of fresh, high-quality products at competitive prices. Committed to fostering a welcoming and inclusive environment, Fresco y Mas places a high value on authenticity, respect, and the full potential of its associates. The company embraces its core values, which focus on delivering outstanding customer service, supporting its community, and continuously improving the shopping journey for every customer. The retail grocery environment at Fresco y Mas is fast-paced and customer-driven, ensuring a vibrant workplace where employee contributions are recognized and valued. As part of its commitment to creating a positive workplace culture, Fresco y Mas encourages teamwork, open communication, and professional development opportunities for all employees.

The role of Customer Service Associate at Fresco y Mas is integral to the store's success in building and maintaining customer loyalty and satisfaction. This position is based in one of the company’s retail grocery locations and involves delivering accurate, fast, and friendly customer service at the customer service desk as well as media services. The Customer Service Associate acts as a frontline ambassador for the store, making sure that every customer feels welcomed and assisted promptly and courteously.

In this role, the associate will handle a variety of responsibilities aimed at addressing customer concerns efficiently and professionally while adhering strictly to company policies and procedures. The associate is tasked with resolving issues immediately when possible and escalating them to management when necessary, always maintaining composure and a positive attitude. Additionally, this role requires overseeing daily store cash and accounting processes, managing automated checkout lanes, and ensuring that the store’s front end operations run smoothly. The associate will troubleshoot equipment problems, maintain product stock levels, and uphold the highest standards of professional telephone etiquette, all while maintaining confidentiality and a clean, safe work area.

The ideal candidate will have strong customer service communication skills with the ability to effectively resolve customer concerns in a way that positively impacts business outcomes. Familiarity with front end systems, basic computer skills, and knowledge of retail operations will be beneficial. Fresco y Mas seeks individuals who are not only capable but also share the company’s passion for putting the customer first, exhibiting integrity, reliability, and a commitment to continuous learning. This full-time position offers an opportunity to become part of a supportive and values-driven organization where personal growth and professional achievement are encouraged and rewarded. The company provides necessary training within the first 60 days to ensure associates meet service quality standards and align with Fresco y Mas’s operational goals.

Job Requirements

Must be 18 years of age
high school diploma or equivalency
ability to read, write and speak English proficiently
ability to understand and follow English instructions
authorization to work in the United States or the ability to obtain the same
successful completion of pre-employment drug testing and background check

Job Qualifications

Must be 18 years of age
high school diploma or equivalency
ability to read, write and speak English proficiently
ability to understand and follow English instructions
authorization to work in the United States or the ability to obtain the same
successful completion of pre-employment drug testing and background check
demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact
possess a proficient working knowledge of office, front end systems and equipment
possess proficient computer skills
possess demonstrated skills in the ability to perform and deliver customer service expectations
demonstrate good organizational skills
high standard of integrity and reliability

Job Duties

Provide continuous attention to customer needs
greet, assist and thank customers in a prompt, courteous and friendly manner
address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism
appropriately escalate issues to management with a positive attitude
coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction
maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability
manage ACM lanes according to company standards and policies
ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed
troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed
stock front end products
restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost
exhibit professional telephone etiquette and ensure connection to the appropriate department or associate
maintain confidentiality of information
put up discarded or returned merchandise
perform cashier associate duties, as necessary
perform pricing duties, as necessary
keep work area clean, orderly and free from safety hazards
report faulty equipment and hazards to management
notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy
perform other job-related duties as assigned