Customer Service Associate

Wawa, Inc. is a renowned convenience store and foodservice retailer with a strong commitment to customer satisfaction and community involvement. Established as a staple in the Mid-Atlantic and Florida regions, Wawa operates a network of stores that offer quality food, beverages, fuel, and grocery essentials. Known for its friendly associate-owned culture and dedication to creating exceptional customer experiences, Wawa emphasizes the importance of teamwork and inclusivity. The company thrives on core values that include putting people first, doing the right thing, and making everyday interactions brighter for both customers and associates alike. With a focus on career growth, Wawa offers a supportive environment where associates can develop valuable skills and advance within the organization.

As a Customer Service Associate (CSA) at Wawa, you will serve as the welcoming face of the company, responsible for delivering outstanding service that reflects the Wawa brand’s commitment to excellence. This role involves engaging with customers in a friendly and efficient manner, assisting them with their purchases, and ensuring a positive shopping experience every time they step into the store. CSAs at Wawa take pride in preparing fresh food items, including breakfast selections, made-to-order sandwiches, specialty beverages, and pizzas, while maintaining a clean and organized environment. You will also operate cash registers, handle payments, activate fuel and gift cards, and perform age verification for regulated products such as lottery tickets.

The Customer Service Associate position is designed for individuals who excel in a fast-paced, team-oriented setting and have a passion for customer interaction. It offers an hourly wage ranging from $15.00 to $18.75, commensurate with experience, position, and location, along with a $1.50 shift differential for overnight shifts between 12am and 6am. Wawa is dedicated to providing comprehensive benefits to its employees, including medical, dental, vision, mental health coverage, a 401(k) plan with matching, education assistance programs, paid parental leave, store discounts, paid time off, and flexible scheduling options.

Joining Wawa not only means becoming part of a winning team but also contributing to a company that values fairness, diversity, and inclusion. Associates are supported by an accommodating recruitment process and equal employment opportunities, ensuring a respectful and discrimination-free workplace. Whether you are a seasoned professional or exploring your first job opportunity, the role of Customer Service Associate at Wawa offers meaningful work, growth potential, and the chance to make a difference in your community every day.