Customer Service Associate

Round One Entertainment is a premier entertainment company known for delivering exceptional experiences through diverse recreational activities. At their new location in The Shops at Skyview in Flushing, NY, opening in early July, Round One offers a vibrant and dynamic environment where guests can indulge in a variety of entertainment options including bowling, arcade games, billiards, karaoke, and more. The venue features a combination of modern gaming facilities and quality food and beverage services, all designed to create a fun, welcoming atmosphere that appeals to people of all ages. The company emphasizes providing an inclusive and entertaining space where customers can create lasting memories with family and friends in a fast-paced, lively setting. Their new location seeks to bring the excitement of Round One’s renowned brand to the Flushing community, with a focus on quality customer service and operations efficiency.

The role of Customer Service Associate at Round One’s new Flushing location is a versatile position key to maintaining the excitement and smooth operation across several departments: Amusement, Bowling, Food and Beverage, Cleaning, and Facilities Mechanic. Associates in this role are responsible for enhancing the guest experience by providing prompt, friendly, and knowledgeable service. Whether operating game card sales registers, maintaining arcade inventory, assisting bowlers, preparing and serving food and drinks, or ensuring the cleanliness and upkeep of the store, every task contributes to a high-quality entertainment environment. The role demands a proactive approach to customer engagement and operational support, including routine maintenance, inventory management, and assisting with party and event services.

Position details specify part-time employment of 20-25 hours per week, with a competitive wage starting at $17.50 per hour. The store operates from 10:00 AM to 2:00 AM, including weekends and holidays, which requires flexibility and commitment from team members. The company fosters a team-oriented culture with benefits including free recreational activities such as arcade play, bowling, karaoke, and billiards, along with food discounts and complimentary beverages during shifts. The work environment is fast-paced and lively, characterized by bright lights, loud sounds, and high guest traffic, ideal for individuals who thrive in energetic settings and enjoy direct guest interaction.

This position not only supports day-to-day entertainment operations but also plays an essential role in setting and maintaining the standard for guest satisfaction and operational excellence at Round One. Candidates interested in this role should be prepared to engage physically with the job demands such as standing, walking, bending, and lifting up to 100 lbs with assistance, indicating the position’s active nature. Overall, Round One’s Customer Service Associate role is perfect for dynamic individuals seeking to join an exciting entertainment company that values teamwork, guest engagement, and operational quality in a fun and inviting environment.