Customer Service Associate

Noble Knight Games is a well-established business that has been a trusted source for new, used, and out-of-print games since 1997. Located in a spacious 64,000 square foot facility in Fitchburg, Wisconsin, this company has grown steadily to become a leader in the gaming industry. Noble Knight Games is dedicated to helping gamers around the globe save money while finding the exact games they desire. Their extensive inventory covers a wide variety of game types, making them a go-to destination for gaming enthusiasts. Known for their outstanding customer service and wide selection, Noble Knight Games continually strives to create a welcoming environment for both casual and serious gamers alike.

The role offered is a full-time Customer Service Associate position, designed for those passionate about gaming and customer interaction. The ideal candidate will be self-motivated and have experience with various game types including board games, miniatures games, roleplaying games, and collectible card games (CCGs). This position requires excellent troubleshooting skills and the ability to locate answers and solve problems effectively with general direction. Strong communication skills, both verbal and written, are essential, as is an outgoing personality that makes customers feel comfortable and valued.

The Customer Service Associate will be responsible for managing customer inquiries and orders through multiple communication channels such as phone, email, and in-person. They will represent Noble Knight to the highest professional standards through excellent customer service. The work environment is dynamic and fast-paced, requiring the ability to handle multiple tasks simultaneously with keen attention to detail. The role primarily involves a first shift from Tuesday through Saturday, with some weekend days required. Flexible shift possibilities including first or second shift may be accommodated.

This opportunity not only allows gaming enthusiasts to bring their passion into their work environment but also offers valuable experience in customer service and communication. Employees at Noble Knight Games enjoy working in a supportive team atmosphere where both independent and collaborative work styles are appreciated. The position includes handling customer service emails, phone calls, entering orders in the point-of-sale system, and responding to traditional mail. Computer literacy, including proficiency in typing, Microsoft Excel, Word, Outlook, and the ability to adapt quickly to new systems, is crucial to success in this role.

Noble Knight Games values trustworthy team members who are comfortable working in a storefront environment and committed to delivering outstanding customer experiences. With over two decades of experience in the gaming community, the company offers a unique and rewarding workplace for those with a love of games and excellent service skills. The organization encourages growth, offers training opportunities, and maintains a strong focus on employee well-being.