Customer Service Associate

Kansas City, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

competitive compensation

retirement plans

flexible spending accounts

Paid Time Off

Employee assistance program

Health Insurance

Dental Insurance

Life insurance

Disability Coverage

Parental leave

Professional development opportunities

Career advancement pathways

Job Description

Capitol Federal Savings Bank is a well-established financial institution dedicated to helping individuals, families, and communities achieve their financial goals. Known for its tradition of integrity, dedication to customer service, and financial stewardship, Capitol Federal has earned a strong reputation for delivering exceptional banking experiences. The bank operates as a full-service financial institution providing a range of banking products and services designed to meet the diverse needs of its customers. With a focus on community involvement and customer satisfaction, Capitol Federal fosters a supportive work environment where employees can thrive and build fulfilling careers.

The role of Customer Service Associate at Capitol Federal is a pivotal position within the bank, located in Prairie Village, KS. This full-time employment opportunity involves accurately processing financial transactions and serving as an effective source of information for customers both in person and via telephone. The Customer Service Associate ensures that every interaction is handled professionally, confidentially, and efficiently, minimizing customer wait times and enhancing overall satisfaction. This position plays a key role in maintaining the bank's high standards of service by balancing daily cash transactions, troubleshooting inquiries, assisting with account maintenance, and supporting various banking functions and departments. Teamwork and adherence to compliance with banking regulations and safety policies are critical components of this role. The position offers a supportive workplace culture with opportunities for career growth, professional development, and access to a comprehensive benefits package. Overall, this role is essential for fostering strong customer relationships and helping Capitol Federal continue to thrive in a competitive financial services industry.

Job Requirements

High school diploma or equivalent
minimum six months of customer service experience
preferred cash handling experience

Job Qualifications

High school diploma or equivalent
minimum six months of experience including customer service responsibilities
preferred cash handling experience
strong customer focus
excellent communication skills
integrity and professionalism
problem solving ability
attention to detail
team collaboration
strong ethical standards

Job Duties

Performs teller transactions as defined by the bank
balances cashbox daily to ensure transaction accuracy and notifies supervisor regarding any discrepancies
participates in the rotation of vault duties including daily vault balancing
researches, troubleshoots and resolves basic external and internal customer inquiries
answers incoming calls verifying caller identity and determines needs to resolve concerns efficiently
advises customers about additional bank services or programs and updates tracking systems accordingly
assists customers with account maintenance as defined by management
supports other departments and branches with transactions and customer requests
maintains stringent customer service confidentiality standards
performs other duties as assigned
participates in team efforts to achieve departmental and company goals
complies with applicable laws, regulations, bank policies, and safety procedures
reports unsafe activities to supervisor or Human Resources