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Job Overview
Employment Type
Full-time
Benefits
competitive compensation
retirement plans
flexible spending accounts
Paid Time Off
Employee assistance program
Health Insurance
Dental Insurance
Life insurance
Disability Coverage
Parental leave
Professional development opportunities
Career advancement pathways
Job Description
Capitol Federal Savings Bank is a well-established financial institution dedicated to helping individuals, families, and communities achieve their financial goals. Known for its tradition of integrity, dedication to customer service, and financial stewardship, Capitol Federal has earned a strong reputation for delivering exceptional banking experiences. The bank operates as a full-service financial institution providing a range of banking products and services designed to meet the diverse needs of its customers. With a focus on community involvement and customer satisfaction, Capitol Federal fosters a supportive work environment where employees can thrive and build fulfilling careers.
The role of Customer Service... Show More
The role of Customer Service... Show More
Job Requirements
- High school diploma or equivalent
- minimum six months of customer service experience
- preferred cash handling experience
Job Qualifications
- High school diploma or equivalent
- minimum six months of experience including customer service responsibilities
- preferred cash handling experience
- strong customer focus
- excellent communication skills
- integrity and professionalism
- problem solving ability
- attention to detail
- team collaboration
- strong ethical standards
Job Duties
- Performs teller transactions as defined by the bank
- balances cashbox daily to ensure transaction accuracy and notifies supervisor regarding any discrepancies
- participates in the rotation of vault duties including daily vault balancing
- researches, troubleshoots and resolves basic external and internal customer inquiries
- answers incoming calls verifying caller identity and determines needs to resolve concerns efficiently
- advises customers about additional bank services or programs and updates tracking systems accordingly
- assists customers with account maintenance as defined by management
- supports other departments and branches with transactions and customer requests
- maintains stringent customer service confidentiality standards
- performs other duties as assigned
- participates in team efforts to achieve departmental and company goals
- complies with applicable laws, regulations, bank policies, and safety procedures
- reports unsafe activities to supervisor or Human Resources
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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