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Chesapeake Bank logo

Customer Service Associate

Richmond, VA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

competitive salary
Comprehensive benefits package
opportunities for professional growth
career advancement
supportive work environment
inclusive work environment
community engagement

Job Description

Chesapeake Bank is a well-respected financial institution that prides itself on delivering exceptional banking services to its customers while fostering a supportive community environment. As a neighborhood bank with a strong commitment to customer relationships and community engagement, Chesapeake Bank combines the advantages of a large, resource-rich organization with the personalized attention and care typical of a smaller bank. The bank offers a collaborative workplace culture where employees are encouraged to develop their skills, advance their careers, and contribute meaningfully to the communities they serve. Chesapeake Bank's commitment to employee growth is reflected through its use of modern technology, comprehensive... Show More

Job Requirements

  • High school diploma or equivalent
  • 1 year of retail, sales or customer service experience
  • 6 months of cash handling experience preferred
  • 1 year of financial institution experience preferred
  • Basic Microsoft Office skills
  • Ability to stand for extended periods of time
  • Ability to lift at least 30 pounds
  • Ability to work weekends as needed or scheduled
  • Travel may be required for training purposes and/or assisting other locations
  • Demonstrate a strong aptitude in mathematics and be versatile in the use of computer applications and programs
  • Proficient verbal, written, and interpersonal communication skills
  • Effective sales and cross-selling skills
  • Good analytical and organizational skills
  • Flexibility to learn and grow as new systems or processes emerge
  • Willingness to follow instructions and work under established guidelines

Job Qualifications

  • High school diploma or equivalent
  • 1 year of retail, sales or customer service experience
  • 6 months of cash handling experience preferred
  • 1 year of financial institution experience preferred
  • Basic Microsoft Office skills
  • Strong aptitude in mathematics
  • Proficient verbal, written and interpersonal communication skills
  • Effective sales and cross-selling skills
  • Good analytical and organizational skills
  • Flexibility to learn and grow as new systems or processes emerge

Job Duties

  • Being friendly and engaging in conversations, connecting with customers and visitors alike
  • Asking questions to get to know the customer and building relationships
  • Listening with patience and offering advice that’s concise and easy to understand
  • Knowledge of bank products and services including other lines of business
  • Connecting customers to digital options which may make banking easier
  • Working as a part of a team to help customers succeed financially
  • Engaging with customers via phone, text or email

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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