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Customer Service Associate

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $15.50 - $19.25
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Work Schedule

Flexible
Day Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
mental health benefits
401(k) matching
education assistance program
Paid parental leave
store discounts
Paid Time Off
flexible schedules

Job Description

Wawa is a leading convenience store and gas station chain that prides itself on providing outstanding customer service, quality food offerings, and a welcoming atmosphere. With a rich history of serving communities across the Eastern United States, Wawa has built a reputation as a beloved brand, known for its commitment to excellence, associate ownership culture, and strong community involvement. The company emphasizes a culture of care, collaboration, and growth, making it a workplace where team members can thrive and progress in their careers. Wawa's innovative approach to retail and food service allows it to stay at the forefront of the industry, becoming a favorite destination for customers seeking quick, delicious meals and exceptional service.

As a Customer Service Associate (CSA) at Wawa, you will be the friendly face that brings warmth and energy to every shift, ensuring every customer has a positive experience. The role involves greeting customers with a smile, preparing made-to-order food and beverages, and operating the cash register with accuracy and professionalism. This position is crucial in maintaining the high standards of cleanliness, organization, and product availability within the store. You will actively participate in store housekeeping duties and help create a safe and inviting environment. Wawa's Customer Service Associates are valued team members who contribute to the company's success through their dedication, teamwork, and enthusiastic service.

Wawa offers this role as an hourly paid position, with a wage range of $15.50 to $19.25 per hour based on experience, position, and location. Additionally, there is a $1.50 shift differential for hours worked between midnight and 6 a.m. The company is committed to inclusivity and provides reasonable accommodations to support applicants and associates throughout the employment process. At Wawa, you will enjoy the benefits of working in a dynamic environment where personal development and teamwork are at the forefront, and your contributions truly matter. Join Wawa and be part of an exceptional team that believes in flying high together and making a positive impact every day.

Job Requirements

  • Must be 16 years or older
  • Reliable transportation
  • Ability to communicate effectively
  • Ability to work in a fast-paced environment
  • Ability to multitask
  • Willingness to work flexible hours including night shifts

Job Qualifications

  • Great communication and customer service skills
  • Ability to thrive in a fast-paced environment and multitask effectively
  • Must be 16 years or older
  • Reliable transportation
  • Enjoy working in a team environment

Job Duties

  • Greet and engage with customers to ensure their needs are met both quickly and courteously
  • Prepare food items such as breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well as maintaining the coffee station
  • Operate the cash register, handle payments, activate fuel and gift cards, assist with lottery and ID verification for age-restricted products
  • Ensure the store is well-stocked and shelves remain fresh, full, and inviting
  • Help keep the store clean and safe by following all established policies, procedures, and guidelines
  • Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, and emptying trash

Job Criteria

Experience

Entry Level (1-2 years)


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