Customer Service & Retail Front Desk Associate - Store#306 - 89 University Ave

Auto Glass Now is a prominent leader in the auto glass repair industry, recognized as the second largest auto glass repairer in America. The company prides itself on fast, friendly, and convenient services, providing high-quality auto glass repair, replacement, and calibration services for vehicles across the country. As part of Driven Brands, alongside notable sister companies such as All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass, and A-1 Glass, Auto Glass Now leverages a broad network with a firm commitment to exceptional customer experiences. With a dedicated and hardworking team, the company continually strives to deliver reliable solutions that customers can trust, making it a standout in the automotive aftermarket service industry.

Auto Glass Now is currently seeking Customer Service Representatives and Retail Front Desk Associates for both experienced and entry-level candidates. This role is ideal for individuals who possess a genuine passion for helping others and can deliver outstanding customer service in a dynamic retail environment. The position is open to candidates with prior automotive industry experience, as well as those new to the field; strong potential candidates include individuals with backgrounds in retail, restaurants, call centers, auto dealerships, or any customer-facing roles. The company values a positive attitude, strong communication skills, and the ability to manage multiple tasks efficiently.

In this role, Customer Service Representatives will be the first point of contact for walk-in customers, appointments, and returning clients. They will be responsible for creating detailed estimates, price quotes, and invoices related to auto glass repair and replacement services. Additional responsibilities include answering phone calls promptly, managing billing inquiries, assisting with parts ordering, and supporting managers in day-to-day operations such as parts returns. Customer Service Representatives play a crucial role in maintaining workflow accuracy, confirming job materials prior to dispatch, and ensuring customer satisfaction through attentive communication and professional demeanor.

Auto Glass Now demonstrates a significant commitment to employee development by providing paid training that equips new hires with the skills necessary to excel in their roles. Trainees earn a baseline wage beginning at $15 per hour during the training period, with the opportunity to earn up to $18 per hour after successful completion. The company fosters a supportive and inclusive work environment offering both full-time and part-time schedules, enabling employees to maintain work-life balance.

Working at Auto Glass Now offers numerous benefits including paid time off for full-time employees, health, vision, and dental insurance options, and participation in a company-matched 401(k) retirement plan. Recognizing the importance of financial flexibility, Auto Glass Now also provides a same-day pay feature through their myFlexPay program, allowing employees early access to 50% of their earned wages at any time. The company values internal growth opportunities as the majority of their management team has been promoted from within starting as entry-level employees, reflecting their investment in workforce development and career progression.

If you are motivated by results, enjoy working closely with customers, and are looking for a reliable company that supports your growth, Auto Glass Now presents an excellent employment opportunity. Join a team that values enthusiasm, commitment, and a customer-first mindset while contributing to a business that secures the highest standards in auto glass services nationwide.