Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.55 - $35.00
Benefits
Health Insurance
Paid Time Off
Store discount
financial wellness programs
Health and wellness support
Employee Assistance Programs
Retirement Plan
Job Description
Whole Foods Market is a pioneering grocery chain dedicated to nourishing people and the planet by providing fresh, healthy, and sustainably sourced food. Established with a mission to improve how people eat, Whole Foods Market goes beyond simply being a grocery store; it is an organization deeply committed to social and environmental stewardship. The company actively contributes to communities by funding initiatives such as school gardens, increasing access to nutritious food in underserved food deserts, and addressing global issues like poverty in developing countries. With its strong emphasis on quality, sustainability, and community impact, Whole Foods Market is recognized as a world-changer setting the standards of excellence and revolutionizing the grocery industry.
This role is integral to the in-store operations at Whole Foods Market, focusing on delivering outstanding customer service and managing e-commerce programs focused on grocery delivery and pickup. As an Associate Team Leader, you will support the Team Leader in overseeing daily operations, including customer checkout experiences and online order fulfillment. Your responsibilities include managing labor utilization, scheduling, task execution for both in-store customer service and online order management, and ensuring regulatory compliance. Key performance indicators and in-store visual cues are monitored by you to assess team productivity and quality standards.
Group leadership and team development are essential components of this role. You will play a pivotal part in mentoring team members, promoting a positive work environment, fostering teamwork, and encouraging adherence to Whole Foods Market's core values and leadership principles. The position demands a balance between operational excellence and a strong commitment to customer satisfaction, requiring excellent communication and motivational skills. The wage for this position ranges from $21.55 to $35.00 per hour, depending on experience.
Whole Foods Market offers comprehensive "Whole Benefits" which include health and wellness support, financial wellness programs, paid time off, and store discounts, available for both full and part-time employees. This opportunity is ideal for individuals passionate about retail management, customer service excellence, and contributing to a company dedicated to meaningful social impact. Working at Whole Foods Market means being part of a team that strives not only to excel professionally but to enrich community well-being and environmental health.
This role is integral to the in-store operations at Whole Foods Market, focusing on delivering outstanding customer service and managing e-commerce programs focused on grocery delivery and pickup. As an Associate Team Leader, you will support the Team Leader in overseeing daily operations, including customer checkout experiences and online order fulfillment. Your responsibilities include managing labor utilization, scheduling, task execution for both in-store customer service and online order management, and ensuring regulatory compliance. Key performance indicators and in-store visual cues are monitored by you to assess team productivity and quality standards.
Group leadership and team development are essential components of this role. You will play a pivotal part in mentoring team members, promoting a positive work environment, fostering teamwork, and encouraging adherence to Whole Foods Market's core values and leadership principles. The position demands a balance between operational excellence and a strong commitment to customer satisfaction, requiring excellent communication and motivational skills. The wage for this position ranges from $21.55 to $35.00 per hour, depending on experience.
Whole Foods Market offers comprehensive "Whole Benefits" which include health and wellness support, financial wellness programs, paid time off, and store discounts, available for both full and part-time employees. This opportunity is ideal for individuals passionate about retail management, customer service excellence, and contributing to a company dedicated to meaningful social impact. Working at Whole Foods Market means being part of a team that strives not only to excel professionally but to enrich community well-being and environmental health.
Job Requirements
- Must be at least 18 months retail experience including 6 months supervisory experience
- ability to lift 50 lbs
- able to stand or walk for 6-8 hours during an 8-hour workday
- capable of using hands for single grasping, fine manipulation, pushing and pulling
- able to perform motions such as bending, twisting, squatting, and reaching
- tolerate exposure to FDA approved cleaning chemicals
- able to work in temperatures below 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), and above 90 degrees Fahrenheit
- able to work in wet and cold environments
- flexible schedule including nights, weekends, and holidays
- ability to use tools and equipment including box cutters and electric pallet jacks
Job Qualifications
- At least 18 months retail experience including 6 months supervisory experience
- strong ability to perform task management balancing dynamic customer flows
- demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience
- strong analysis skills to root cause underperformance
- strong ability to communicate performance analysis findings and actions both verbally and in writing
- excellent interpersonal, motivational, team building and customer relationship skills
- capable of teaching others in a positive and constructive manner
- demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
- proficient with email, Microsoft Office, and operations-related applications
- proficient with mobile applications, dashboards, and retail systems capabilities
Job Duties
- Deliver outstanding customer experience and hold all Team Members accountable for delivering outstanding customer service
- establish clear expectations for balancing in-store customer service and completing online orders
- monitor in-store and online customer flow and assign customer service-related and online order completion tasks balancing the needs of all customers
- monitor the schedule to maintain in-store customer needs, online order capacity, and be cognizant of labor budget
- sustain strong knowledge and awareness of relevant competitors and industry trends
- ensure effective and efficient response to customer questions, requests, and concerns
- support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners
- foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale
- maintain Team Member safety and security standards
- ensure compliance with relevant regulatory rules and standards
- develop, coach, mentor, and motivate Team Members to sustain a high performing Team and minimize turnover
- maintain cleanliness of workspaces including staging area and coolers
- maintain security of equipment such as MSRs, phones, currency counters
- proactively identify process improvement opportunities
- consistently communicate and model WFM core values, leadership principles, and support goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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