Customer Service and Benefits Specialist

Helen Ross McNabb Center is a prominent outpatient clinical mental health services provider based in Knoxville, Tennessee. As a respected community organization focused on mental health and wellness, the Center offers comprehensive services ranging from counseling to benefits assistance. The Center is deeply committed to supporting those facing mental health challenges and their families, providing compassionate care with a personal touch. It values its employees, fostering a collaborative and supportive workplace where team members feel appreciated and empowered. The Helen Ross McNabb Center is dedicated to equal employment opportunities and embraces diversity and inclusion in its workforce. The Center requires background checks, drug screenings, and other compliance measures as part of its employment process to ensure safety and quality services.

The Customer Service and Benefits Specialist role at Helen Ross McNabb Center provides a vital link between clients and the services they deserve. This position supports clients by assisting with the completion of applications for benefits, such as the NHSC program, and handling front desk operations with a strong focus on customer service and security. The Specialist monitors the front desk, answers and directs phone calls, schedules appointments, and manages incoming mail and deliveries with accuracy and professionalism. Administrative tasks like data entry, filing, and maintaining client records form a critical portion of the role, ensuring that client information is complete and up to date.

The position operates in an outpatient clinical setting and demands high levels of organization, multitasking ability, and attentiveness to details such as insurance eligibility and client benefits. The Specialist checks eligibility for government and state insurance programs, collaborates with the Health Information Management staff for proper information release protocols, and supports compliance efforts. The role requires daily interaction with clients, visitors, and staff, greeting and directing people according to their needs, and ensuring the clinic's smooth front office functioning. This is a Monday through Friday, full-time position with working hours from 8:00 am to 5:00 pm, including a one-hour break.

The starting salary for this position is approximately $16.61 per hour, commensurate with the candidate's education and experience. The Center provides all necessary equipment including computers, phones, and fax machines, allowing the Specialist to carry out their duties efficiently. With a strong emphasis on customer service skills, this role demands excellent communication abilities, both written and verbal, and a readiness to support the team and adapt to diverse workflow requirements. Training is provided for compliance, policy implementation, and workplace safety, enhancing the Specialist's capacity to contribute effectively.

Overall, this role offers a rewarding opportunity to make a difference in people's lives by helping them navigate complex benefit systems and providing vital administrative support. Potential applicants who are highly organized, compassionate, and motivated to work in a fast-paced, client-centered clinical environment will find this position fulfilling and impactful.