Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Fly for free on any open seat on all Southwest flights (eligible dependents too)
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan
Competitive health insurance for employee and eligible dependents
Health plan coverage options from the first day of employment
Opportunities for overtime and shift premiums
Paid training and seniority-based scheduling
Job Description
Southwest Airlines is a highly recognized and leading airline company committed to delivering exceptional customer service and reliable air travel experiences. Known for its low-cost fares and friendly atmosphere, Southwest Airlines operates with a strong focus on employee satisfaction and innovation. The company values a stable work environment that encourages creativity and professional growth, ensuring employees experience the same level of respect and care internally as they provide to customers. Southwest Airlines' corporate culture emphasizes hospitality, cooperation, and a commitment to connecting people to what matters most in their lives through dependable air travel.
The role being offered i... Show More
The role being offered i... Show More
Job Requirements
- Must be a U.S. citizen or have authorization to work in the U.S.
- Must be at least 18 years of age
- Must be able to comply with company attendance standards
- Ability to work shift work and/or overtime
- Must be able to lift and/or move items up to 70 pounds regularly
- Must be able to climb, bend, kneel and stand frequently for extended periods
- Must maintain ability to wear prescribed uniforms
- Must maintain a well-groomed appearance per company appearance standards
- No current or future work authorization sponsorship available
- Must be currently a resident of the State of Arizona
- No previous selection for this position within the last 12 months via phone, virtual or in-person interview
Job Qualifications
- No education requirement
- No experience requirement
- Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required by station leadership to obtain a customs seal and meet all requirements to work international flights
- Ability to type and/or use a computer keyboard with sufficient speed
- Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must be able to satisfactorily complete customer service agent training program with an 80% or greater average and an evaluation period
- Must be aware of hazardous situations and be able to handle emergencies as needed
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must present a well-groomed appearance in accordance with guidelines
- Must be able to perform all job functions within a limited space
- Must be able to effectively communicate verbally by telephone, face to face and on public address systems
- Must possess good written and oral skills
- Must be able to communicate information and instructions verbally or via radio equipment
Job Duties
- Provides friendly service to and maintains positive relationships with all internal and external customers
- Works in a cooperative spirit to ensure the success of our company
- Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Greets and handles customers in a polite and friendly manner
- Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets
- Computes charges, makes change and balances daily transactions
- Checks in baggage and cargo
- Answers telephone to provide information to callers, pages customers, resolves problems or complaints and assists as needed
- Handles transactions required to board the aircraft in a timely and efficient manner
- Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage and resolves such problems quickly and within guidelines established by the company
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from customers and other visitors to the airport terminal
- Completes forms and reports as required by the company
- Writes irregularity and complaint reports as required
- Performs other job duties as directed by employee's leaders
Job Location
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