Customer Service Agent

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $20.00
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Benefits

Free stand-by travel privileges on Alaska Airlines and Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
generous 401k match program
quarterly and annual bonus plans
Generous holiday and paid time off

Job Description

Alaska Airlines is a prominent American airline known for its commitment to providing exceptional air travel experiences and outstanding customer service. Established over eight decades ago, the airline operates an extensive route network that connects passengers across the United States, Canada, Mexico, and Costa Rica, with a particular focus on the Pacific Northwest region. Alaska Airlines prides itself on a culture of safety, innovation, and dedication to passenger satisfaction, maintaining its reputation as one of the most respected and beloved carriers in the aviation industry. The company is headquartered in Seattle, Washington and employs thousands of individuals in various capacities... Show More

Job Requirements

  • 6 months of customer service or community service experience
  • possess exceptional interpersonal and communication skills including verbal, written, and listening skills
  • typing speed of at least 25 words per minute
  • ability to consistently lift 50 lbs
  • ability to push/pull 50 lbs
  • ability to bend, stoop, squat, reach and grasp
  • flexibility to work varied shifts including weekends and holidays
  • ability to participate in paid training
  • ability to learn and operate a computerized reservation system
  • ability to adapt to performing work according to set procedures
  • ability to anticipate needs of others in a fast-paced environment
  • ability to communicate in English
  • high school diploma or equivalent
  • minimum age of 18
  • must be authorized to work in the U.S.

Job Qualifications

  • 6 months of customer service or community service experience
  • possess exceptional interpersonal and communication skills including verbal, written, and listening skills
  • typing speed of at least 25 words per minute
  • ability to consistently lift 50 lbs
  • ability to push/pull 50 lbs
  • ability to bend, stoop, squat, reach and grasp
  • flexibility to work varied shifts including weekends and holidays
  • ability to participate in paid training
  • ability to learn and operate a computerized reservation system
  • ability to adapt to performing work according to set procedures
  • ability to anticipate needs of others in a fast-paced environment
  • ability to communicate in English
  • high school diploma or equivalent
  • minimum age of 18
  • must be authorized to work in the U.S.

Job Duties

  • assist guests with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
  • sell tickets and ensure cabin accommodations
  • perform computer, iPad and paperwork tasks
  • evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • perform boarding and gate duties including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • process and secure passenger luggage
  • perform duties assigned by management to ensure guest satisfaction

Job Location

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