Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Matching 401(k)
short-term disability
long-term disability
Paid Time Off
Tuition Reimbursement
Employee Discounts
Job Description
Jet Aviation, established in 1967, is a global leader in business aviation services with over 4,500 employees and approximately 50 locations worldwide. Originating from a single hangar in Basel, Switzerland, Jet Aviation has grown into a full-service company offering aircraft management, sales, charter services, completions, government services, fixed-base operations (FBO), and both fixed and rotary wing maintenance. The company prides itself on delivering seamless aviation experiences, driven by a dedicated team of professionals committed to perfecting the art of flight and elevating customer journeys. Jet Aviation operates in a highly dynamic and prestigious sector, servicing a varied clientele with excellence,... Show More
Job Requirements
- High school diploma or GED
- Ability to read and communicate in English
- Ability to work flexible schedules and in various weather conditions
- Must obtain an airport ID badge within 30 days of employment
Job Qualifications
- High school diploma or GED
- 1-2 years prior FBO or customer service related experience preferred
- Ability to read and communicate effectively in English
- Strong communication skills, both verbal and written
- Ability to work calmly and effectively under pressure
- Ability to multitask and adapt to changing priorities
- Cultural awareness and sensitivity
- Commitment to Jet Aviation's values of trust, honesty, alignment, and transparency
Job Duties
- Provide exceptional service to new and existing customers regarding billing inquiries, service requests, suggestions, and complaints in a warm and respectful manner
- Resolve customer inquiries and complaints fairly and efficiently
- Provide product and service information to customers and identify upselling opportunities
- Recommend and implement programs to support customer needs
- Assist crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
- Comply with all relevant airport and Jet Aviation policies, regulations, and laws
- Represent Jet Aviation internally and externally with industry groups, regulatory bodies, and the General Dynamics network
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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