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Customer Service Agent

Job Overview

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Employment Type

Full-time
Hourly
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Work Schedule

Standard Hours
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Benefits

401K with company match
Profit sharing
Health Insurance
Employee assistance program
Life insurance
Paid Time Off
Tuition Reimbursement
30% Employee Discount
Employee Referral Bonuses

Job Description

UniFirst is a prominent international leader in the garment and uniform services industry, operating on a global scale with over 16,000 dedicated team members servicing more than 300,000 business customer locations spanning the U.S., Canada, and Europe. Recognized for its exceptional service standards and commitment to annual growth since its inception 80 years ago, UniFirst has earned a reputation as one of the best companies to work for, as evidenced by its inclusion in Selling Power magazine's "Best Companies to Sell For" list and Forbes magazine's "Platinum 400 - Best Big Companies" list. The company prides itself on fostering a... Show More

Job Requirements

  • High School Diploma or GED equivalent
  • Minimum 2 years' experience in a demanding Office / Customer Service Environment
  • Fluent in English (written, spoken, and listening comprehension required)
  • Minimum keyboard speed of 45 WPM
  • Mastery of multi-line phones and all types of office equipment
  • Solid working knowledge of MS Outlook, Word, Excel
  • Familiarity with parcel and freight protocols and documentation

Job Qualifications

  • High School Diploma or GED equivalent
  • Fluent in English (written, spoken, and listening comprehension required)
  • Minimum 2 years' experience in a demanding Office / Customer Service Environment with all applicable skills in place
  • Minimum keyboard speed of 45 WPM
  • Mastery of multi-line phones and all types of office equipment
  • Solid working knowledge of MS Outlook / Word / Excel
  • Familiarity with parcel and freight protocols and documentation
  • Ethical, perceptive, confident, affable, teachable, meticulous

Job Duties

  • Manage incoming customer calls
  • Research account details
  • Open, track and resolve requests using internal systems
  • Handle telephone inquiries
  • Listen to customers, address issues and respond appropriately
  • Communicate with Sales and Service representatives in the field
  • Build relationships with customers - both internal and external

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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