Customer Service Agent

UniFirst is a prominent international leader in the garment and uniform services industry, operating on a global scale with over 16,000 dedicated team members servicing more than 300,000 business customer locations spanning the U.S., Canada, and Europe. Recognized for its exceptional service standards and commitment to annual growth since its inception 80 years ago, UniFirst has earned a reputation as one of the best companies to work for, as evidenced by its inclusion in Selling Power magazine's "Best Companies to Sell For" list and Forbes magazine's "Platinum 400 - Best Big Companies" list. The company prides itself on fostering a dynamic and inclusive workplace that reflects its core values of integrity, commitment, and hard work. UniFirst offers a comprehensive range of uniform rental and facility service solutions tailored for diverse industries, including manufacturing, food processing, healthcare, and hospitality, making it a versatile and respected employer in the service sector.

This full-time Customer Service Agent position is based at the San Antonio, TX office, providing an onsite work environment that promotes a great work-life balance complemented by competitive hourly pay. The standard working hours for this role are Monday through Friday, from 7:00 AM to 5:30 PM CST, with the flexibility to accommodate availability. The anticipated start date for this role is June 8th, 2026.

The role centers around delivering outstanding customer service by engaging with location management and handling a high volume of customer calls. Successful candidates are expected to be self-motivated, capable of self-pacing, prioritizing tasks effectively, and troubleshooting issues while adhering to standardized procedures. The Customer Service Agent plays a vital role in creating a positive customer experience by meticulously listening to callers, understanding their needs, and providing prompt, accurate resolutions. This position requires an individual who is not only detail-oriented but also adaptable and well-organized within a fast-paced and demanding environment.

Key attributes for the ideal candidate include friendliness, empathy, meticulousness, and strong organizational skills. The role involves managing incoming customer calls, researching account details, tracking and resolving requests through internal systems, handling telephone inquiries, and maintaining effective communication with Sales and Service representatives in the field. Building strong relationships with both internal and external customers is also a core component of the position. This role offers an opportunity to work with a company recognized for its commitment to employee growth, competitive benefits, and a collaborative team culture, making it an excellent choice for professionals seeking long-term career development in customer service within a reputable and growing organization.