Customer Service Advisor

Ivy Lane Corp, a proud franchisee of Valvoline Instant Oil ChangeSM (VIOC), is dedicated to providing exceptional automotive services while prioritizing the safety and well-being of its team members and guests. As part of the Valvoline network, one of the most recognized and trusted names in automotive maintenance, Ivy Lane Corp stands out by delivering a unique drive-thru oil change experience that allows customers to remain comfortably in their vehicles. This innovation, combined with stringent safety protocols that align with CDC guidelines, reinforces the company’s commitment to community trust and employee support. With a focus on transparent, fair, and honest values, Ivy Lane Corp fosters a culture that prizes teamwork, safety, and continuous growth. Employees at Ivy Lane Corp are not just part of a company but part of a family that strives to have each other’s backs, creating a workplace where respect and collaboration flourish.

This is a fantastic opportunity for individuals seeking either flexible part-time hours or a full-time career with strong advancement prospects. The company offers an award-winning training program designed to equip every team member with the skills, confidence, and knowledge they need to thrive in their roles. Whether you have prior experience or are entering the workforce, you will be supported every step of the way. The customer service advisor role plays a pivotal part in ensuring the highest levels of customer satisfaction by acting as the welcoming face of the company. The position involves engaging directly with customers to provide outstanding service, recommend suitable products and services based on manufacturer guidelines, and assist with basic automotive maintenance tasks.

In this role, you will be responsible for creating a friendly and positive atmosphere that helps build lasting relationships with customers and encourages repeat business. You will gain valuable hands-on experience under the hood and become well-versed in the company's products and service offerings. The position demands strong interpersonal skills, an eagerness to learn, and a genuine passion for helping people. Additionally, the physical demands of the job include occasional lifting of up to 50 pounds, full mobility, and the ability to work with hands above the head while standing for extended periods. Ivy Lane Corp promotes from within, offering ample professional development and career growth opportunities. The compensation package is competitive, with benefits such as paid time off, comprehensive medical plans, and a flexible work schedule that supports work-life balance. With an inclusive workplace environment and a genuine commitment to equal opportunity, Ivy Lane Corp welcomes individuals from diverse backgrounds to become part of its dynamic and growing team.